I have worked in the service business my whole life, and have always served my clientele with dedicated professionalism. I have experience in business on both consumer and commercial levels in various cultures and have worked as a blue collar and a white collar worker, as a specialist and as a manager. Through this variability, I understanding well the needs of my clients and can successfully coordinate various projects within the given goals.Personally I excel in perseverance, as I work very well under pressure. I actively take on challenges and never has high demands been an obstruction in distinguishing myself at my work. As an example, I worked as a Business Development Manager in China with the responsibility to establish a new branch office in Beijing. In ten weeks the company premises were ready with office resources to begin customer negotiations. This required considerable organizing and communication skills, IT know-how, initiative, diligence and dedication.From China I moved to Taipei where I completed my BBA, writing a guide on establishing foreign businesses in Taiwan. The guide was distributed among the government offices and consulting firms I was in contact with.In 2010, I moved to Scotland to work as Xerox's Business Continuity specialist, while gaining a BA in English Language and Literature. Having excelled in the position, I relocated to Xerox's headquarters in Finland. Within six years I was promoted to Head of the Nordic Service Delivery Operational Support organization. In this role, I successfully mapped our processes, improved and streamlined our daily work from billing to service to customer reporting. I automated most of our daily reporting and moved the rest to international shared services centres. I also launched a web-based portal for our production customers to maintain and utilize Xerox devices and services.In 2020, I moved to Suominen's headquarters in Helsinki, Finland, to develop the business reporting capabilities of the 8 factories in 5 countries around the globe. Within 1,5 years, the global reporting template was being used to guide the international business operations. At the same time, I completed my GMIT master's studies at LUT University. Late 2021, I moved to Teosto, to work on the tools and processes required by the music industry in Finland for royalty data handling.Specialties: Business development, business support, business management, internal accounts, internal communication, project management, information technology, research, marketing, literature, publishing, creativity, innovation
Listed skills include Microsoft Office, Microsoft Windows, Ms Dos, Photoshop, and 27 others.
