Jarkko Ankerman Email & Phone Number

Helsinki

Vastaan käyttöönottoprojekteista ja koulutuksesta.

Turku

Subordinates 100 Responsibility for daily operations, effectiveness of customer service, resource management, service and quality standards, development of work concepts and processes.

Helsinki Area, Finland

Responsibility for operations, sales, effectiveness, customer services, service and quality standards, developing work models and processes.

Helsinki

12/2006 – 08/2008Contact Centre, Contact Centre ManagerSubordinates 130 – 250 Responsibility for daily operations, sales, effectiveness of customer service, resource management, service and quality standards, development of work concepts and processes. The contact centre serves corporate clients, group reservations, tour operators and international.

Helsinki

07/2005 - 08/2006 Private and corporate client department, Development Manager Contact CentreSubordinates 13 Responsibility for the service development department, daily operations and staff development. The service development department’s main task was to develop processes for the private customer contact centre, take part in projects covering the entire.

Helsinki

07/2003 – 02/2004Atlas services, Head of department 7/2003 – 2/2004Service production Subordinates 170 Responsibility for private and corporate customers’ contracts, Finance and credit control. Responsible for the unit’s budget, financial results of the operational activities, the unit’s effectiveness, customer service, service standards and for developing.

Helsinki

11/1998 – 05/2000Call Centre Helsinki, Sales Manager Internet bank customer support Subordinates 10 Responsible for creating the internet bank’s customer support unit, planning its activities, initialising, daily operations and combining technical issues and services to be part of the telephone bank. Also responsible for the Leonia Bank’s customer feed.

Contact Centre Management

Marketing