Siiri Helos Email & Phone Number

- Leading deployment projects, which involves managing resources, conducting deployment meetings, and defining project requirements.- Engaging in effective communication with stakeholders to ensure alignment and understanding of project goals and progress.- Providing regular updates on the deployment progress within the organization, ensuring transparent and clear communication channels.- Serving as the team leader for the helpdesk, overseeing day-to-day operations, and ensuring the team's effectiveness in addressing user needs.- Conducting interviews and recruiting new team members.- Taking charge of directing and developing helpdesk work as a supervisor, focusing on guidance and continuous improvement.- Actively engaging in customer collaboration to maintain strong and positive relationships, ensuring that client needs and expectations are met.

- Leading the Service Desk team at the operative level, overseeing day-to-day operations and ensuring effective team management.- Monitoring and reporting on SLA (Service Level Agreement), KPI (Key Performance Indicator), and customer data- Participating in both customer projects and internal projects- Driving process improvement initiatives to enhance efficiency and streamline workflows within the team.- Conducting system and process training for team members, ensuring a high level of competence and expertise.- Collaborating with customers and partners- Managing and overseeing incident and problem management processes

- Service desk agent, first level technical support for printing and printers- Customer information and contract management to CRM, SAP and other databases- Implementing new customers to service desk support to new customers

- Participating in the new contract Go Live process- Handling customer and internal escalations- Liaising with Xerox customer service organisation and third-party maintenances- Being 1st point contact for service and supplied queries for other departments, partner companies and customers

Dublin, Ireland

- Deputy team leader- Account champion for several large companies- Help desk, trouble shooting customers’ technical issues by e-mail, phone and customer systems- New starter training

- Responsibility of the task reporting for the team- Training and making instructions- Helping the team with daily assignments- Planning schedules and tasks for the team with the planner and coordinating them inside the team