- Development of a Generative AI-powered customer facing chatbot.- Development of NLP models and tools for speech, chat, and survey data from retail contact centers across several countries.

Two-year global management traineeship within ING. The program focuses on developing core banking skills, professional skills, and personal skills.Rotations:- Wholesale Banking Advanced Analytics (Amsterdam, the Netherlands): Research project on the application of geometric deep learning for Private Person Identification (PyTorch).- Customer Dialogue Analytics (Amsterdam, the Netherlands): Conducting several NLP-focused projects in the contact center domain.- Customer Interactions (Sydney, Australia): Development and integration of propensity models (XGBoost) for the customer interaction domain. Cloud migration to Google Cloud Platform.

Execution of several projects for Dutch SMEs.Portfolio:- Conducted several project for a construction company, aiming to better predict project costs. The projects involved data cleaning, analysis, visualization, predictive modeling, scheduling, and a cloud-server implementation.- Conducted a project for the platform Splitser, which entailed creating a rule-based method for text classification. The underlying goal was to develop a cost categorization tool for end-users.

Teaching assistent for the course Human-Computer interaction, a second-year course for the Bachelor Cognitive Science and Artificial Intelligence. Responsibilities included guiding students in the development of a Virtual Reality application using Unity and preparation of the lectures.