• Completely redesigned assortment, operations, and customer service for a luxury Manhattan boutique.• Successfully resumed and revamped sales activities post-Covid closure to generate $600k in sales during the second half of 2021 from essentially a dead stop.• Educated and led clients through a highly complex custom design process to ensure one-of-a-kind outcomes.• Facilitated each step of production in custom orders from sourcing leather to ensuring the order was proceeding efficiently through the 8-week production process.• Monitored and managed international replenishment and rebalancing orders in addition to identifying and initiating a new schedule for returns to Spain to minimize shipping costs. This initiative resulted in a more than $4,000 per quarter reduction in gross shipping costs.

• Educated a diverse client base on Goodyear welted premium leather footwear.• Provided extensive aftersales service to clients around the world.• Facilitated replenishment orders to the factory in England.• Created a demand tracking system to identify gaps in the assortment that were causing lost sales. Used this tool to convince the factory to rebalance production to larger sizes to accommodate US customers.

• Provided comprehensive customer service for luxury jewelry and trained new hires in sales strategies as well as gemological/metallurgical product knowledge.• Tracked, using CRM software, client requests which were not covered by the existing assortment and partnered with corporate to adjust the store’s diamond item assortment leading to a 31% increase in diamond sales vs 2016• Developed major B2B accounts and a strong portfolio of high-net-worth clients.• Facilitated unique in-store experiences for clients such as proposals, anniversaries, and Breakfast at Tiffany charity events.

• Resumed large appliance sales management position in response to regional flooding event, doubling average monthly sales.

• Compiled replenishment orders to maximize store sales. • Strategically allocated extremely limited warehouse space to ensure sufficient stock levels.• Oversaw the transition to a new digital inventory tracking initiative to manage a 9,000 SKU inventory.• Managed a stocker team to ensure safe operations and inventory integrity were maintained.

• Provided expert consultative sales services for luxury large appliances, exceeding $2 million in total sales.• Used a variety of CAD tools to design custom kitchen layouts to ensure appliance selections would be workable.• Prospected and developed commercial clients including two government contracts.

• Led a team of 12 associates, overseeing customer service, kitchen design, coaching, deliveries, and inventory management.• Performed demand planning and assortment optimization leading to a sustained 60% increase in same day purchases of large appliances compared to 2009. • Conducted highly detailed product and general sales training resulting in nearly doubling average monthly sales.• Maintained the highest profit per associate level in any Hardlines department in any Sears store in the Southeast region.• Ensured achievement of a variety of KPIs ranging from customer survey scores to add on sales.