Jarod Cramer Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Provide Tier I and II technical support for hardware, software, and network issues, ensuring timely resolution for over 1,400 users• Manage help desk operations, addressing technical concerns via phone, walk-ins, and on-site support• Perform imaging, maintenance, troubleshooting, and repairs on computers, printers, and other DoD assets• Ensure security compliance by resolving workstation vulnerabilities and maintaining detailed documentation in ServiceNow

Youngstown, Ohio, United States

• Deliver Tier I and II desktop support for hardware and software issues, ensuring effective resolutions for over 1,500 users• Manage help desk operations, addressing phone, walk-in, and on-site technical concerns base-wide• Perform imaging, troubleshooting, and repairs on computers, mobile devices, and other DoD assets• Document issues and resolutions in ServiceNow and maintain Help Desk Wiki procedures

Somerset, Pennsylvania, United States

• Design, implement, and maintain secure and functional networks for small to medium-sized businesses• Provide onsite, in-house, and remote support for hardware, software, and disaster recovery needs• Administer services including update management, remote backups, and software subscriptions• Prepare quotes, invoices, and sales receipts for equipment and services delivered to clients

Indiana, Pennsylvania, United States

• Deliver remote IT support for over 1,400 users, addressing technical issues via phone, portal requests, instant messaging, and email• Manage user accounts across 90+ systems and fulfill technical security requests• Document, track, and resolve incidents using ServiceNow, maintaining detailed records and procedures• Assist with network accounts, technology, and communication systems to ensure seamless user operation

Somerset, Pennsylvania