Jarod K. Email & Phone Number

Lenexa, Kansas, United States

Olathe, KS

Overland Park, Kansas, United States

• Team and personal responsibilities
• Azure Sentinel investigation & Incident response/remediation
• Azure Defender investigation & incident response/remediation
• Palo Alto Firewall Policies
• Palo Alto Cortex investigation & incident response/remediation
• Palo Alto Cortex XDR management

Overland Park, Kansas

• Team and personal responsibilities
• Configure/Maintain Meraki Cloud network environment for over 120+ networks
• Configure/Maintain Cisco iWAN network environments for over 40+ networks
• Architect infrastructure for New/Relocation of retail branch spaces
• Configure/Maintain Mist Cloud services for our Access Points
• Network Escalation for all retail branch locations including Kansas City, KS Headquarters

Overland Park, Kansas

• Team and personal responsibilities
• Resolve Escalated issues and mentor staff
• Resolve call inquiries from our call queue
• Resolve chat inquiries from Bomgar
• Resolve ticket inquiries from Jira/Service Now
• New hire account provisioning (AD, Exchange, Skype)

400 N Rogers Rd, Olathe, KS 66062

Technical support for QuickBooks Online.Troubleshooting technical calls related to QuickBooks Online software.Accounting errors, import and exporting QBO files, Software glitches or malfunctions, Escalated cases.User name and password resets, email change requests (ECR), user profile management and general questions about products and subscriptions.Request.

Ability to effective communicate problems with project leaders and customers to resolve issues.The ability to map entire homes for correct cable placement.Building and installation of equipment racks.Complete installation of cat5e, cable RG6, and phone networks.Ordering and picking up of products and supplies from distributors.Keeping a positive attitude.

Customer support through phone and in store.Responsible for opening and closing of the store.General over site of all registers and a balance of daily currency.Maintaining a verbal and written relationship with suppliers.Trained all employees on correct procedures on refilling ink and toner cartridges.Taking yearly training courses for new procedures on.