Jarod K. Email & Phone Number

Lenexa, Kansas, United States

Olathe, Ks

Overland Park, Kansas, United States

Team and personal responsibilities• Azure Sentinel investigation & Incident response/remediation• Azure Defender investigation & incident response/remediation• Palo Alto Firewall Policies• Palo Alto Cortex investigation & incident response/remediation• Palo Alto Cortex XDR management• Proofpoint Health management• Proofpoint TAP investigation & response• Proofpoint Threat Response investigation & response• Remote site network deployment & troubleshooting• Thycotic Privilege Manager• NINJIO Security Awareness for company• Nessus vulnerability management• Active Directory/AAD yearly audit• Keeper – Password management administratorTechnical Ability• Azure KQL Query• Fortinet firewall CLI and management• FortiManager deployment for firewall management• Proofpoint yearly health Audit• Thycotic Application policy creation• Cortex XDR Dashboard• NINJARRM patch management• VMware administration

Overland Park, Kansas

Team and personal responsibilities• Configure/Maintain Meraki Cloud network environment for over 120+ networks• Configure/Maintain Cisco iWAN network environments for over 40+ networks• Architect infrastructure for New/Relocation of retail branch spaces• Configure/Maintain Mist Cloud services for our Access Points• Network Escalation for all retail branch locations including Kansas City, KS Headquarters• Configure/Monitor via Logic Monitor to maintain business SLAs/Critical Alerts• Yearly provisioning of over 160+ Internet Provider services for branch retail locations• Configure Cisco ISE devices• Advanced flow monitoring with LiveAction• Network Escalation for Global Protect VPN issuesTechnical Ability• Deployment of 802.1x• Deployment of Global Protect VPN solution• Yearly Internet Service Providers reviews• Cisco Administrating/CLI• Juniper Administrating/CLI• Mist Cloud• Zscaler/ZPA• Cisco ISE, DHCP and DNS• Basic Routing BGP, OSPF

Overland Park, Kansas

Team and personal responsibilities• Resolve Escalated issues and mentor staff• Resolve call inquiries from our call queue• Resolve chat inquiries from Bomgar• Resolve ticket inquiries from Jira/Service Now• New hire account provisioning (AD, Exchange, Skype)• Resolve or work with vendors to repair Apple or Dell devices under warranty• Image new laptops for employeesTechnical Ability• Moderate/Advanced knowledge of MSFT stack (Active Directory, Exchange, Office 365, Skype, Teams, Windows)• Printer Troubleshooting (Deploying, Configuring or resolving various errors)• VoIP Troubleshooting (Network connectivity, Configuration and Deployment)• PC Hardware support (Dell & Mac)• Image Dell/Mac for employment use.• New Hire Orientation (Day One IT introduction to system)• Account Provisioning & Decommissioning• Antivirus/Antispam (Proofpoint & EXO filters)• Ability to learn new tools quickly, support and apply them• Moderate A/V support including all-hands meetings and routing cables.• Ordering IT related items from Dell/CDW

400 N Rogers Rd, Olathe, Ks 66062

Technical support for QuickBooks Online.Troubleshooting technical calls related to QuickBooks Online software.Accounting errors, import and exporting QBO files, Software glitches or malfunctions, Escalated cases.User name and password resets, email change requests (ECR), user profile management and general questions about products and subscriptions.Request for refunds, extensions and cancelation of subscriptions.Intuit online payroll technical support.Technical calls regarding payroll.Tax Rates/multi-state rates, Direct Deposit, SUI rates, managing payroll, Setup of employees and payroll through QuickBooks, Entering Prior Payroll, also in charge of refunding payments on requests via phone calls.

Ability to effective communicate problems with project leaders and customers to resolve issues.The ability to map entire homes for correct cable placement.Building and installation of equipment racks.Complete installation of cat5e, cable RG6, and phone networks.Ordering and picking up of products and supplies from distributors.Keeping a positive attitude and business relationship while working in customers' homes.

Customer support through phone and in store.Responsible for opening and closing of the store.General over site of all registers and a balance of daily currency.Maintaining a verbal and written relationship with suppliers.Trained all employees on correct procedures on refilling ink and toner cartridges.Taking yearly training courses for new procedures on old and new products.