Jarod Margrain

Jarod Margrain Email and Phone Number

Delivery & Assurance Manager at IT Works | IT Consultant | Software Developer | Systems Engineer | ITIL v4 | MSCE | Passionate about Data and AI @ IT Works - Managed IT, Cloud and Voice
lower hutt, wellington, new zealand
Jarod Margrain's Location
Wellington, New Zealand, New Zealand
Jarod Margrain's Contact Details

Jarod Margrain personal email

About Jarod Margrain

Hello everyone! 👋 As a qualified and experienced IT professional with a diverse background in various areas of technology, I'm passionate about leveraging technology to make a positive impact on people's lives. With a keen focus on client satisfaction and strong collaboration with colleagues, I bring a unique blend of technical expertise and a genuine care for people. My problem-solving skills have been honed through years of tackling complex challenges, and I'm excited to continue contributing to innovative solutions that drive growth and efficiency.

Jarod Margrain's Current Company Details
IT Works - Managed IT, Cloud and Voice

It Works - Managed It, Cloud And Voice

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Delivery & Assurance Manager at IT Works | IT Consultant | Software Developer | Systems Engineer | ITIL v4 | MSCE | Passionate about Data and AI
lower hutt, wellington, new zealand
Website:
itworks.co.nz
Employees:
15
Jarod Margrain Work Experience Details
  • It Works - Managed It, Cloud And Voice
    Delivery And Assurance Manager
    It Works - Managed It, Cloud And Voice Apr 2024 - Present
    Lower Hutt, Wellington, New Zealand
    Overseeing critical aspects of operations such as billing, invoicing, data analysis, and reporting. This extends to leading hardware procurement and sales initiatives, as well as orchestrating agreements and managing the configuration and deployment of managed services. I also serve as a pivotal technical resource when challenges arise, ensuring seamless execution and client satisfaction. With a keen focus on efficiency and quality,
  • It Works - Managed It, Cloud And Voice
    Operations Manager
    It Works - Managed It, Cloud And Voice Oct 2021 - Jun 2024
    Lower Hutt, Wellington Region, New Zealand
    Manage staff work flows, streamline processes, involvement in reviewing of company policies, staff training/performance reviews and support, escalation, client communication, project management, sales, procurement, staff scheduling. Also involved in setting up managed services agreements and billing.
  • Techtonics Group Limited
    Senior Infrastructure Consultant
    Techtonics Group Limited Aug 2021 - Oct 2021
    Wellington, Wellington Region, New Zealand
    Provide support and administration for corporate and government clients. Some project work and consultancy also given and procurement of hardware. Some onsite support. Configured and support Azure environment for in house team for test environment. Assist with other staff.
  • It Works - Business It Solutions
    Lead Field Engineer/Consultant
    It Works - Business It Solutions Feb 2018 - Aug 2021
    Providing a full range of IT services for Medical Centres, Hospices, Large Industrial and Commercial sites, retail chains, Government and Corporate organisations.Also provide all levels of helpdesk support and training for other team members.
  • Smart Technology Solutions Nz
    Senior System Engineer
    Smart Technology Solutions Nz Aug 2017 - Feb 2018
    Lower Hutt, New Zealand
    Provide remote and onsite support to clients, configuration of desktops and servers, VMs (Hyper-V), Office365 administration, 3CX VoIP phone setup and configuration, backup/replication and disaster recovery, created and developed customer sign in application using Android Studio and NetBeans (Java).
  • Comsol (Computer Solutions) Ltd
    Customer/Technical Support Consultant
    Comsol (Computer Solutions) Ltd Jul 2015 - Aug 2017
    Lower Hutt, Wellington
    Lead role in managing helpdesk calls where my responsibilities include support of an in house built DMS for car dealerships. This also includes installation and configuration of software and updates on MS SQL servers, permissions, MS Word and Excel integration, database management, data manipulation, reporting bugs and customisation requests to developers, liasing with network technicians for server and software requirements and installing in-house built add ons.
  • Marketing Impact
    Data Services Executive
    Marketing Impact Jun 2008 - Jul 2015
    Wellington, New Zealand
    Database manipulation with Excel and MS Access, mail merge, template/document creation in MS Word and Adobe Suite, creation of files for Pitney Bowes barcode letter matching, operation of Konica Minolta Biz Hub/thermal/RISO printers, RDP, occasional IT support. Big projects include Trade Me, Electionz, Fairfax, Pegasus Bay Winery.
  • Vodafone
    Support Analyst Team Leader
    Vodafone Apr 2007 - Jun 2008
    Wellington & Wairarapa, New Zealand
    Provide Level 1 and Level 2 Support with escalation to Level 3 for mostly administrative groups/policies and support for Blackberry and cell phones. Involvement in support desk software input and testing.
  • Levco Agencies Limited
    Abloy Team Leader
    Levco Agencies Limited May 2006 - Apr 2007
    Ngauranga Gorge, Wellington, New Zealand
    Manage Work load of staff, forecast stock ordering/management (from Finland), assembly of high profile/security ABLOY locks and cutting of keys on security systems, dealing with overseas/local suppliers and clients, development of decoding software, dispatching time critical orders and liasing with couriers
  • Foodstuffs (Wellington) Co-Operative Ltd
    Food Laboratory Technician
    Foodstuffs (Wellington) Co-Operative Ltd Mar 2002 - May 2006
    Upper Hutt, Wellington Region, New Zealand
    Scanned and picked orders. Obtained forklift license. Moved into a food processing/laboratory environment where I was mostly responsible for making batches of soft drink syrup - using dangerous chemicals, acids, sugars etc. Created Excel Macro spreadsheet to work out amounts of ingredients for each flavour. Carried out QA and lab testing on formulations.

Jarod Margrain Skills

Databases Java C# Requirements Analysis Customer Service Microsoft Sql Server Microsoft Excel Business Analysis Html Sql Agile Methodologies Php Microsoft Office Networking Network Administration Data Analysis Microsoft Technologies Computer Hardware Installation Css Itil Technical Support Security Visual Basic Integration Leadership Team Leadership Xml Voice Over Ip Windows Server Office 365

Jarod Margrain Education Details

  • 3Cx
    3Cx
    28
  • Computer Power Plus
    Computer Power Plus
    Java, C#
  • Central Institute Of Technology Trentham
    Central Institute Of Technology Trentham
    Bachelor Of Information Technology
  • Central Institute Of Technology
    Central Institute Of Technology
    Diploma In Business Computing
  • Naenae College
    Naenae College

Frequently Asked Questions about Jarod Margrain

What company does Jarod Margrain work for?

Jarod Margrain works for It Works - Managed It, Cloud And Voice

What is Jarod Margrain's role at the current company?

Jarod Margrain's current role is Delivery & Assurance Manager at IT Works | IT Consultant | Software Developer | Systems Engineer | ITIL v4 | MSCE | Passionate about Data and AI.

What is Jarod Margrain's email address?

Jarod Margrain's email address is ja****@****ail.com

What schools did Jarod Margrain attend?

Jarod Margrain attended 3cx, Computer Power Plus, Central Institute Of Technology Trentham, Central Institute Of Technology, Naenae College.

What are some of Jarod Margrain's interests?

Jarod Margrain has interest in Children, Health And Fitness, Nutrition, Computer Game Testing And Development, Environment, Education, Building/customising Pcs, Science And Technology, Human Rights, Health.

What skills is Jarod Margrain known for?

Jarod Margrain has skills like Databases, Java, C#, Requirements Analysis, Customer Service, Microsoft Sql Server, Microsoft Excel, Business Analysis, Html, Sql, Agile Methodologies, Php.

Who are Jarod Margrain's colleagues?

Jarod Margrain's colleagues are Steve Goodwin, Jaco V., Joyal Martin, Manala Varalakshmi, Liam Brady, Cameron Brown, Saleem Khan.

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