Jarod Avila Email & Phone Number

I am an accountable leader and a skilled strategic problem solver, who is passionate about driving business, digital and technology change and unlocking the potential of organisations and people. Over the past 25 years I have grown and helped transform businesses in complex, consumer-facing service industries, building vibrant, customer-obsessed teams, and:• Developing growth strategies that improved performance• Delivering customer experience, digital and technology transformation agendas• Leading large teams of people from varied disciplines• Managing businesses serving hundreds of thousands of customers and accountable for hundreds of millions in annual revenueI have done so by being a deep thinker with an ability to ask the right strategic questions and then translate those answers into stories that inspire and plans that are deliverable. I clearly communicate to my people where we need to head together and why that matters, ensure that everyone understands and is committed to their part in the journey, empower them to succeed in their role, and support them as they work towards the strategic vision.As a leader, I am approachable, authentic and I care deeply about the wellbeing of the people I lead and the customers we collectively serve. The high-performing cultures of the teams I have led are characterised by high degrees of innovation, collaboration, empowerment, transparency, and psychological safety.My key skills include the abilities to: • Collaborate with fellow leaders and stakeholders at all levels, from Boards to operational teams• Apply data-driven analysis and insights get to the root cause of challenges and optimise value • Apply exceptional strategic thinking, creativity, and commercial judgment to business problems• Plan, mobilise and execute large, complex transformation programs• Lead, inspire and empower diverse people to come together to work towards common objectives• Lead through ambiguity, providing clarity and decisiveness even in imperfect circumstances• Communicate clearly, persuasively and with impact, bringing simplicity to complexityI also serve on a range of boards and management committees for community and not-for-profit organisations.

Listed skills include Strategy, Business Strategy, Stakeholder Management, Management Consulting, and 25 others.