Jarrad Lutton Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

Oversees entire Collections process to monitor accounts for overdue balances and follow up with B2B clients to collect payment and navigate any billing complications. Provides leadership and coaching to the Collections Team and is responsible for the team's overall performance. Responds to and resolves external and internal communications regarding any.

Nashville, Tennessee, United States

Oversaw the comprehensive daily functions of a retail banking branch. Tasked with creating and successfully implementing strategies for expanding the customer base, growing existing accounts, and increasing sales, all while delivering the highest levels of customer service. Promoted the growth of the deposit base while managing expenses and controlling.

Nashville, Tennessee, United States

Temporary contract to oversee the Quality & Insights department through various projects during a time-sensitive transition. Worked cross-functionally with other stakeholders to devise/revise initiatives regarding process improvement and internal performance. Remotely led multiple teams throughout the United States and the Philippines to ensure completion.

Franklin, Tennessee, United States

Worked alongside executive team to expand the Quality Control department's services across the entirety of the company. Oversaw various project management and process improvement initiatives, created new workflows and processes, and implemented positive change and efficiency across a multitude of departments. Provided ongoing leadership seminars and.

Franklin, Tennessee, United States

Founded the Quality Control department, which consisted of various teams: Quality Assurance (proactive rolling internal audits of employee files and overall customer service delivery), Compliance (reactive and per-request audits of internal processes, proper delivery of client expectations, and quality of service), Client Retention (top-level.

Franklin, Tennessee, United States

Managed team of Resolution Specialists, providing ongoing leadership and coaching, and ensuring continued education about all job functions. Overall responsibility for success of the team in providing continued customer service excellence and successful delivery of timeshare cancellation services. Resolved all team-based client de-escalation needs.

Franklin, Tennessee, United States

Served as relationship manager for 100-120 new and existing clients, delivering top-notch customer service, and resolving any concerns/questions/complaints. Utilized ongoing strategies to provide resolution of client's dispute with their timeshare entity, ultimately achieving the successful cancellation and closure of their contract and relief from their.

Nashville, Tennessee, United States

Served as the front-line point-of-contact via phone for prospective addiction treatment clients and their loved ones. Provided on-the-spot counseling, overcoming objectives, and securing approval and admission to a licensed treatment program. Stayed in constant communication with the client and their loved ones every step of the way through the entire.

Norristown, Pennsylvania, United States

Oversaw all daily banking functions. Provided continuous leadership and coaching to employees. Resolved any escalated customer concerns/questions/complaints. Monitored employee performance, sales, and customer satisfaction metrics. Ensured overall branch profitability and retention of existing deposit base. Educated all branch staff on any process and.

Philadelphia, Pennsylvania, United States

Provided superior member service by handling any escalated questions and solving complex problems. Educated members who are new to banking, giving financial advice and offering solutions for budgeting and saving. Analyzed members' credit reports to assist them with repairing and developing credit. Received four awards for top monthly sales across entire.

Philadelphia, PA

Consistently was ranked in top 5% in regional sales results for business development and loans booked. Was responsible for the branch meeting its business sales goals by selling business accounts and loans up to $500k. Identified business customers and prospects with special banking needs, such as merchant services, payroll, or cash management services.

Philadelphia, PA

Overall responsibility for daily branch operations and management of staff. Responded to complex customer complaints and questions. Provided sales leadership to ensure franchise growth through coaching and regular monitoring of team sales results. Prepared and met deadlines for branch reports, including sales tracking sheets and performance logs. Was.

Philadelphia, PA

Performed all standard banking duties, including opening accounts, taking loan applications, and handling various customer issues. Achieved a top 5 ranking in the region for individual sales in 2004 and 2005.