Jarrad Wilson Email & Phone Number

California, United States

San Francisco, California, Us

I lead a team of senior CSMs who partner with Asana's largest customers in North America to realize value throughout the customer journey with the #1 AI Work Management Solution. My team supports ~100 strategic customers and in $30M ARR, with a track record of exceeding aggressive GRR and NRR targets.

San Francisco, California, Us

I lead Asana's Corporate (Mid-Market & SMB) Customer Success team based in AMER (SF, CHI, NYC), having grown the team from 2 to 9 through high growth and change. The team of high-performing CSMs partners with customers throughout North America to maximize value received from Asana. As strategic advisors to customers in all industries, our Customer Success Managers are thought-leaders who help organizations reduce "work about work" and transform business processes. As a byproduct, CSMs have a direct impact on defining the work management category and contributing to Asana's position as a category leader.Customer Success Managers are core members of Asana's Revenue organization, responsible for NRR targets, customer adoption, and seat utilization for their book of business.*November 2022 transitioned from leading SF-based Mid-Market CSMs to the entire Corporate team in North America; leading CSMs based out of San Francisco, New York, and Chicago.

San Francisco, California, Us

Asana is the work management platform teams use to stay focused on the goals, projects, and daily tasks that grow business.Individual 2020 Highlights:*159% Net Revenue Retention* 4.95 CSAT* Revenue organization's "Clarity" value award winnerIndividual 2019 Highlights: * 158% Net Revenue Retention* 4.88 CSAT* Customer Success organization's “Sense of Possibility” Award winner - peer nominated for bringing curiosity, fearlessness, and creativity to tough problems* Publish customer case study (see attached link)* Customer Success Product Liaison for Product's 'Workflow' Pillar (Automation and Platform teams) * MS Teams integration * Forms v2 (Branching and Customization) * Asana for Enterprise (Platform Launch)

Austin, Texas, Us

* Manage and grow relationships with Indeed’s Fortune 500 customers on the West Coast to maximize ROI across entire Indeed Talent Acquisition product suite* Partner with National Account Managers ("Majors" team) to build and execute account plans to grow the business* Primary KPI Metrics: * “Blue Value” Product engagement and feature adoption = 221% to goal * Account Retention = 100% (Q3 and Q4 ‘18)* Build and execute upon user-focused training, onboarding, and engagement* Analyze product engagement metrics to prioritize efforts to mitigate retention and identify growth* Conduct online and in-person presentations on product and campaign performance

Redwood City, California, Us

As an integral contributor to Evernote Business, I have proven to execute at a high level with a strong bias to action in an often ambiguous environment. With a deep knowledge of the SaaS productivity space and Evernote’s users, I have successfully connected users to the magic of the product (1:1 and At Scale), advocate for customers, and leverage insights for cross-functional stakeholders to impact the roadmap. With the mindset and skills to thrive in mid-late stage startups, I am proud to say that I have taken every advantage of the accelerated learning that comes from hands-on experience of high-impact projects, while being surrounded by some of the most intelligent colleagues that I have had the pleasure of working with.Customer Success* Own the entire post-sale customer lifecycle for Evernote Business (SaaS) customers including onboarding, renewal, growth, product education, customer advocacy* Quarterly performance track record of: * Customer account retention percentage of 96+% * 100+% net revenue retentionCustomer Advocacy* Drive customer testimonials – 3 active case studies, 5 active logos on evernote.com/business* Plan and execute cross-functional customer feedback loop between Customer Success, Sales, Support and Product - representing 500+ unique customer accounts, 30k+ Evernote Business seats * Quantitative and Qualitative feedback was a trusted, instrumental resource for Evernote Business Product Managers Marketing* Lead Go-to-Market strategy and execution for a major product update impacting 3MM active users* Liase with Product Marketing to provide voice of the customer insight for value prop and positioning* Plan, document, and execute quarterly customer education and engagement webinars to drive product adoption and reduce churn* Partner with Product Marketing on Lead Gen webinar highlighting strategic partner integration to acquire, nurture and convert

Redwood City, California, Us

Own the entire post-sale customer lifecycle for Evernote Business (SaaS) customers including onboarding, renewal, growth, product education, customer advocacy.

Austin, Texas, Us

As a Senior Client Support Specialist on the National Accounts team, I manage the relationships and pay-per-click (PPC) advertising campaigns of our largest Fortune 500 Direct Employer clients located in the Midwest and on the West Coast.Support our team of Senior National Account Executives with key enterprise account retention and growth. Conduct online and in person product/campaign performance presentations. Help clients measure the success and ROI of the recruitment advertising campaigns, while troubleshooting with creative solutions to improve performance. Handle all technical issues including setting up websites to be indexed onto Indeed.com, XML configuration, solving technical issues and consulting with the clients and National Account Executives as a product expert.

Austin, Texas, Us

Manage the relationships and pay-per-click (PPC) advertising campaigns of hundreds of Direct Employer clients.Support multiple teams of Account Executives with account retention and growth. Help clients measure the success and ROI of the recruitment advertising campaigns, while troubleshooting with creative solutions to improve performance. Handle all technical issues including setting up websites to be indexed onto Indeed.com, XML configuration, solving technical issues and consulting with the clients as a product expert.

New York, Ny, Us

Norwalk, Connecticut, Us