Jarrid Mountford Email & Phone Number

Serve the largest user base within the company across Colorado, Idaho, and Washington, responsible for driving customer satisfaction and enhancing end-user experience by overseeing comprehensive IT management strategies, as well as optimizing network engineering processes. Earned the "Live the Difference Award" in 2020 in recognition of exceptional leadership in transitioning staff to remote work environments and consistently enhancing operational efficiency.Championed application and hardware support protocols, leading to significantly improving system reliability and user satisfaction across multiple divisions.Oversee the entire project lifecycle for key IT initiatives including delivering effective solutions in network modifications and electrical setups for home office integrations.Lead and direct server administration enhancements by leveraging PowerShell, SCCM, AD, and Azure to optimize infrastructure and ensure seamless operations.Cultivate strategic vendor relationships to secure cost-effective procurement and deployment of critical IT resources.

Managed multifaceted network infrastructure projects from addressing tickets to conducting root cause analysis and troubleshooting complex network issues. Engineered and executed comprehensive IT infrastructure enhancements for 20+ offices across Colorado aiming to boost network reliability and security for ~350 users. Facilitated uninterrupted IT operations by closely monitoring network traffic and maintaining network security.Deployed system and firewall updates to effectively safeguard corporate data and enhance overall IT system resilience.Optimized hardware performance and employee productivity by managing procurement and set up of new office equipment for newly hired staff.Leveraged project management skills for strategic planning and deployment of IT infrastructure for new office locations, managed project timelines, and incorporated advanced security systems and monitoring solutions within IT infrastructure.Managed vendor relationships and maintained open lines of communication to achieve cost-effective solutions and favorable terms for IT procurement and services.Administered server support and maintenance across diverse environments (Windows Server 2000-16 & Citrix) to improve system functionality and user experience.Provided exceptional support and maintenance for application and hardware systems, leading to markedly improving IT service delivery and user experience.Executed administrative duties across systems and networks including adeptly managing backend operations and generating detailed reports on usage statistics for senior management.

Full service hardware & software support of PC, Mac & Linux through diagnosis & repair of minor to major components. Performed complete system builds including servers, workstations, desktops & custom builds.

Psycology

Psycology