Jarrod Neven Email and Phone Number
Jarrod Neven's Location
Australia, Australia
Jarrod Neven's Contact Details
Jarrod Neven work email
- Valid
- Valid
- Valid
Jarrod Neven personal email
n/a
About Jarrod Neven
Helping to drive automation for Genesys Engage on-premise users. Educating enterprise and government contact centers on how to increase their speed to market and reduce outages through education of the InProd platform.
Jarrod Neven's Current Company Details
Jarrod Neven Work Experience Details
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Managing DirectorProcess Shepherd Jul 2023 - PresentProcess Shepherd provides step-by-step guidance to agents, enabling them to handle complex business processes with ease and accuracy. By boosting compliance, reducing ramp time, and minimizing handling time for each interaction, our agent scripting solution streamlines operations and enhances productivity. Experience the benefits of Process Shepherd and take your business processes to the next level.
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DirectorInprod Solutions Jan 2016 - PresentMelbourne, Victoria, Au -
Product Manager - EpsilonByte Information Technology Jul 2014 - Dec 2015Melbourne, Victoria, Au -
Cti Solutions ArchitectGenesys Jun 2012 - Jul 2014Menlo Park, Ca, Us -
Research & Development ManagerEngage P/L Oct 2009 - Feb 2011My responsibilities within Engage were to design and develop technical features that extended the Engage offering beyond the standard Genesys product suite into a complete SaaS contact center solution. During the first 10 months of Engage the IT team consisted on a Genesys engineer, a developer and my role as an engineer / developer.
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Frameworks Manager - Customer Contact SolutionsSalmat Aug 2008 - Oct 2009North Sydney, Nsw, AuThe Frameworks team was created with the vision to produce contact center solutions that could be utilized by all of Salmat’s clients with minimal integration effort. Ending bespoke software development by creating a ‘framework’ offering that could meet widely varying client requirements. -
Cti Manager - Customer Contact SolutionsSalmat Jan 2007 - Jun 2008North Sydney, Nsw, AuResponsible for architecture, capacity forecasting, maintenance, and support of the Genesys environment within Salmat’s Australia, New Zealand and Malaysian sites. With around 4,000 seats in 9 sites Salmat is the largest outsourcing provider in Australia. Managing 5 CTI engineers (no Value Added Reseller) we directly raised support tickets and feature requests to Genesys support. Overseeing all solution designs and quotations for new clients and existing clients change requests.
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Senior Genesys EngineerSalmat Oct 2005 - Jan 2007North Sydney, Nsw, AuCreating DTMF IVR’s with the use of the collect digit and play announcement option contained within Universal Router. Assisting the upkeep of the Genesys environment though out Salmat and providing tier 2 after hours support. Completing solution designs and quotation for client changes to the CTI environment.
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Professional Services EngineerGenesys Jul 2005 - Oct 2005Menlo Park, Ca, UsA contracted professional services engineer.
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Cti ConsultantTin Can Ct Mar 2004 - Jul 2005Tin Can CT supplies Professional Services to the Contact Centre industry, implementing Computer Telephony Integration (CTI) projects using technologies from Genesys Teleecommunication Labs and other vendors.
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Technical Business AnalystNational Australia Bank Apr 2002 - Mar 2004Melbourne, Victoria, AuActed as team leader for two 1st level telephony and IT support engineers. Provide second level support for the telephony environment, including Rockwell ACD and Genesys platforms for the CS&O Collections contact center. Raise and monitor faults & changes relating to all telephony systems with internal and external support vendors. Responsible for consulting the business on how technology can best meet their needs. Assess procedural and system efficiencies, in order to maximise ROI. -
Management Information TechnicianNational Australia Bank Jan 2001 - Apr 2002Melbourne, Victoria, AuCompilation of Management Information reporting from systems including Debt Manager AS400, Genesys 5.1 Outbound and Rockwell ACP 6000. 1st level technical support for Genesys outbound and telephony systems. Raise and monitor fault requests, relating to all Collections systems with internal and external support vendors.
Jarrod Neven Skills
Genesys
Sip
Asterisk
Solution Architecture
Integration
Solution Design
Call Routing
Ivr
Voip
Cti
Call Center
Contact Centre
Outbound
Speech Recognition
Requirements Analysis
Requirements Gathering
Consultancy
Red Hat Linux
Contact Centers
Inbound Marketing
Call Centers
Ip
Telecommunications
Acd
Saas
Outsourcing
Telephony
Business Analysis
Consulting
Professional Services
Pre Sales
Workforce Management
Unified Communications
Voice Over Ip
Session Initiation Protocol
Frequently Asked Questions about Jarrod Neven
What company does Jarrod Neven work for?
Jarrod Neven works for Process Shepherd
What is Jarrod Neven's role at the current company?
Jarrod Neven's current role is Contact center professional - Director at Process Shepherd.
What is Jarrod Neven's email address?
Jarrod Neven's email address is ja****@****sys.com
What skills is Jarrod Neven known for?
Jarrod Neven has skills like Genesys, Sip, Asterisk, Solution Architecture, Integration, Solution Design, Call Routing, Ivr, Voip, Cti, Call Center, Contact Centre.
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