InProd Solutions is a software vendor focused on the contact center industry and serves as the Australian entity for Process Shepherd. InProd Solutions offers two key products: InProd and Process Shepherd.
InProd
InProd is a configuration management solution specifically designed for contact centres to reduce the risks and costs associated with configuration changes within Genesys powered contact centres, supporting both Genesys Cloud and Genesys Engage platforms.
InProd moves beyond just configuration auditing, taking the headache out of managing multiple complex environments. InProd is the only solution that solves the issues faced by large contact centres which utilize multiple environments.
InProd provides the following benefits:
• Licence auditing for Genesys and 3rd party products within the contact centre
• Reduces the risks of getting configuration changes into production
• Speeds up service recovery in the event of an outage
• Reduces the costs and complexity of performing configuration changes
• Provides detailed and accessible knowledge of any changes made in any environment
Process Shepherd
As the Australian entity for Process Shepherd, InProd Solutions delivers powerful guided workflow solutions that improve efficiency and ensure compliance in contact centers. Process Shepherd helps organizations reduce training time, improve agent performance, and maintain consistent service quality through dynamic decision trees and real-time guidance.
Our focus is on helping clients simplify change and reduce risk allowing the business to focus on the operations. Our expert technical knowledge and strong business call centre expertise is at the core of our success. At InProd Solutions, we pride ourselves on taking the time to thoroughly understand the pain points associated with the technology behind call centres, which is why we build and deliver solutions tailored to the unique call centre telecommunications business.
Company Details
- Employees
- 1
- Founded
- -
- Address
- Melbourne, Victoria 3000, Au
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- inprod.io
- Keywords
- Genesys, Genesys Configuration Auditing, Genesys Configuration Management, Change Management, Contact Center, Call Center Software, Configuration Management, Genesys Profesional Services, Genesys PSDK, DevOps.
- HQ
- Melbourne, Victoria
Inprod Solutions Questions
Inprod Solutions's website is inprod.io
Inprod Solutions's LinkedIn profile is https://au.linkedin.com/company/inprod-solutions
Inprod Solutions has
1 employees.
View email and phone details for 1
employees at Inprod Solutions.
Inprod Solutions's industry is
Software Development
Inprod Solutions's top competitors are
Sense7,
Legal Solutions,
Kumolus,
Process Shepherd,
Intereuropa, Global Logistics Service,
Info Studio D.o.o.,
Adriatic Metals Bh,
Iehsoftlabs Ltd. - Software Development,
The Equality Pathway,
Asha.
Inprod Solutions's categories are Software Development
Inprod Solutions's founding year is 2015
