InProd Solutions

InProd Solutions is a software vendor focused on the contact center industry and serves as the Australian entity for Process Shepherd. InProd Solutions offers two key products: InProd and Process Shepherd. InProd InProd is a configuration management solution specifically designed for contact centres to reduce the risks and costs associated with configuration changes within Genesys powered contact centres, supporting both Genesys Cloud and Genesys Engage platforms. InProd moves beyond just configuration auditing, taking the headache out of managing multiple complex environments. InProd is the only solution that solves the issues faced by large contact centres which utilize multiple environments. InProd provides the following benefits: • Licence auditing for Genesys and 3rd party products within the contact centre • Reduces the risks of getting configuration changes into production • Speeds up service recovery in the event of an outage • Reduces the costs and complexity of performing configuration changes • Provides detailed and accessible knowledge of any changes made in any environment Process Shepherd As the Australian entity for Process Shepherd, InProd Solutions delivers powerful guided workflow solutions that improve efficiency and ensure compliance in contact centers. Process Shepherd helps organizations reduce training time, improve agent performance, and maintain consistent service quality through dynamic decision trees and real-time guidance. Our focus is on helping clients simplify change and reduce risk allowing the business to focus on the operations. Our expert technical knowledge and strong business call centre expertise is at the core of our success. At InProd Solutions, we pride ourselves on taking the time to thoroughly understand the pain points associated with the technology behind call centres, which is why we build and deliver solutions tailored to the unique call centre telecommunications business.