The purpose of any business is to solve market and customer problems. As competition heightens across all industries, companies that regard relationships as strategic assets will dominate. With my entrepreneurial vision and a solid history of leading hospitality operations to drive scalable growth, I bring a wealth of both experience and industry knowledge to any project I undertake. Additionally, I am committed to creating an employee-centered culture rooted in honest and open communication and ensuring that my guests have a positive experience.Most recently engaged with Hornblower Cruises and Events, I held the highly visible role of director of food and beverage (F&B). In this position, I revitalized the entire F&B organization, scaling the team from 9 people to 27 and improving morale. As a result of my leadership, our team had the lowest attrition rate in the company. In addition to managing a $30M annual budget, conducting financial forecasting, and ensuring profitability, I also ensured that our guests had a superior experience along every touch point in their customer journey. This effort led to both objective improvements—I drove an increase in customer satisfaction scores—and subjective improvements—our customers were happier and said that they would be likely to return. I attribute my success in this highly competitive industry to my tenacity in focusing on my goals, and to my creativity and entrepreneurial mindset. I am excited about the next phase of my career. If you would like to connect to discuss how working together might be mutually beneficial, please contact me at jarrydbrown810@gmail.com.Core Competencies:Cost Control | Budget Management | Food & Beverage Menu Development | Vendor Management | Operations LeadershipTeam Leadership & Development | Performance Management | Cleaning & Sanitation Standards | Wine KnowledgeInventory Management | Internal Controls | Recruiting & Hiring | Pre-Opening Operations | Banquet Experience