• Effectively oversee two teams, one focused on specialized operations and the other on data management, comprising a total of 20 associates within the field of recruiting and Human Capital Management. Accomplishments include meeting annual objectives and key results, ensuring quality assurance, driving continuous improvement, implementing a strategic vision, optimizing operations, generating value, and reducing costs.• Provided governance, guidance, and support in data management and operations throughout the project lifecycle. Developed roles and responsibilities matrix for 85 reports, creating Standard Operating Procedures (SOPs) as necessary.• Supported Project Management Office (PMO) and Project Management (PM) roles to ensure successful completion of deliverables for business solutions.• Successfully achieved Objectives and Key Results (OKR) by improving team compliance from 76.7% to a perfect score of 100%. Additionally, significantly enhanced same-day delivery, increasing it from 61% to an impressive 97.7%. Maintained a consistent high quality standard of 95%. Facilitated team growth by increasing their utilization of development opportunities by 50%.• Manage multiple escalation inboxes, namely Recruiting Support, Alert Recruiting, Corporate Requisition Requests, and Evergreen Support. These inboxes require the expertise of subject matter experts (SMEs) who work closely with management. To ensure round-the-clock customer support, I collaborated with our India team for a period of 10 weeks. During this time, we focused on training and compliance regulations. The training program included sharing Standard Operating Procedures (SOPs), recorded training sessions, creating team chats, and conducting a graded assessment with a passing grade requirement. Through effective teamwork, we successfully launched the escalation inboxes, enabling us to provide 24/7 customer support.

• QA scope to enable our commitment to a positive associate experience through our audit controls. Auditing is our name, reducing friction & defects is our game! • Create SOP for each process and review Quarterly.• Stay informed and up to date with all KA (Knowledge Articles) and processes to ensure auditing is effective.• Maintain QA Team Objectives (80% Utilizations, 10% rectifying errors, <5% error reversal and 1 team continuous improvement idea submitted quarterly).▪ Pilot new learning resource for Walmart Global Tech partnering with senior leadership▪ Create execute level decks/summary/presentation▪ Drive a 95% or higher QA Score across all operations in QA scope, by correlating the effects of remediation plan to various KPIs▪ Composed spreadsheet housing knowledge articles for center use to improve production and efficiency.• Lead over "Growth and Learning Committee."

▪ Complete work assignments and priorities by communicating and collaborating with managers, co-workers, customers, and other business partners.▪ Perform detail-oriented tasks and analytical problem-solving.▪ Partner with the HRIS team, business and support teams to understand system end-user needs and provide recommendations.▪ Serve as the primary point of contact for team member inquiries and manage HRIS e-mail box and ticketing systems.▪ Support continuous improvement projects, such as improving workday processes, workflows, integrations and data security.▪ Maintain and administer Workday security groups, foundational tables, and all Workday inbound and outbound integrations including releases and updates, conducting testing, and training.

Forex Trader

▪ Support several variations of the Workday-enabled process by driving high volume recruiting and supporting new hire integration post offer for all populations.▪ Talent acquisition and participated on project team hiring over 1400 candidates for Sam’s club in under 2 months successfully meeting an urgent deadline. ▪ Collaborated with People Partner to correct job codes impacting all applying applicants for the Club.▪ Improved candidate experience by enhancing employee onboarding lifecycle.▪ Audit RPA (Rapid Automation Audit) process using Hypercare software and assist with HRIS data audits and cleanup.▪ Develop HRIS Process documentation, Workday documents, and job aids.▪ Assist with broadening internal knowledge of Workday through hands-on training to HRIS and other support teams.▪ Ensure data integrity within the HR management system and generate standard and ad-hoc reports.

▪ Assist with new business projects based on strong store financial inventories, operating, resolve debit purchase order balances, and accurate performances. ▪ Process/ resolve specialized areas of business disputes for Canada, Warehouse, and Grocery between 200–250 per week.▪ Cross-functional collaboration with OS & D Clerks, Quality Assurance Managers, and CRO Managers to reconcile out of compliance high dollar disputes.▪ Provide regulatory compliance support for generating facilities. ▪ Employee training and development sponsor for Specialized Operations team of 9.

▪ Collaborated as business liaison with the executive and software development teams providing input for a $800k project implementation.▪ Project manager for team-building projects to strengthening moral; increase Gallup score by .94 points on scale.▪ Program design and team training including Direct Bill commission posting system, BenefitPoint, and SharePoint.▪ Accountable for maintaining overall data integrity.▪ Strong analytical skills with high attention to detail and accuracy.

▪ Ensure service and food preparation meets standards and comply with State and federal Regulations. ▪ Hosted the CNN Grill for the 2012 Democratic National Convention providing customer service excellence.

Dept. Grassroots OrganizationCompany Overview- Largest independent direct-action environmental organization in the world, environmental conservation, political organizationQuit Coal Campaign, petitioning, data base petitions using Active Core, small business canvassing, organize trainings, phone bank sessions, Duke Rate Hike rally for clean energy and affordable rates, testified at Duke Rate Hike hearing, media and/or communications work on Duke Rate Hike campaign, media spokesman trainingMoral Monday: participated in nonviolent civil disobedience rally’s and protests, regarding the NC General Assembly passing new laws that will; shift more taxes from the rich to the middle to lower class, deny Medicaid for 500,000, cut unemployment benefits, and increase the cost to attend college.

▪ Supervised staff-assigned duties, and QA inventory for department audits.▪ Cycle count and inventory control using RF Device and ensure all expedite orders processed timely.

Paraprofessional Applied Internship, Organized Campaign’s, Dine to Donate Project, conducted social research for potential grants.

Gathered neighborhood census data, prepared spreadsheets on the age of housing stock demonstrating the values, researched teen club zoning ordinances, performed on-site zoning ordinance inspections, attended commission meetings.