Jasmine Clarke Email and Phone Number
As a busy CEO or business owner, is customer service keeping you awake at night?➨ Customers receive an inconsistent level of service ➨ You don’t have standard operating procedures in place➨ You may have been audited and had some adverse findings➨ A higher volume of complaints are coming from your customers➨ You’re starting to see a downward trend on your net promoter scoresWe both know what happens if you do nothing about this:➨ Your reputation may become tarnished in the press➨ Your customers will switch to other providers➨ Your profits will go down due to lost sales➨ You will struggle to attract top talent➨ You will lose stakeholder confidenceYou are not alone – many business struggle to implement robust customer excellence.🤔 Do you dream of having a customer excellence strategy that…➨ Strengthens customer loyalty➨ Attracts recognition in industry awards ➨ Gives your brand a competitive advantage➨ Enhances your customer satisfaction KPIs➨ Attracts top talent to your brand to safeguard its future⭐ That’s what I deliver I’m a customer service specialist currently supporting the senior leadership at Lucent Financial Planning with its customer excellence strategy.My Expertise:- Customer relationship management- Account management- Business process improvement- Stakeholder management- Relationship building- Client servicesWant to learn how I’m doing Customer Excellence in Financial Services? Let’s connect and share best practice. Or, see how I’m supporting customer excellence in my featured section below:➜ Subscribe to our newsletter 'Money & More'➜ Read our blogs on all things financial planning➜ Start your financial planning journey✉ 𝐒𝐞𝐧𝐝 𝐚 𝐝𝐢𝐫𝐞𝐜𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞🌐 lucentfinancialplanning.co.uk🏆Vouched For – Top Rated Advice Firm 2023 & 2024🏆Winner – Inspiring Advisers Lifestyle Financial Planner of the Year 2023
Lucent Financial Planning
View- Website:
- lucentfinancialplanning.co.uk
- Employees:
- 19
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Client Review ManagerLucent Financial PlanningBirmingham, Gb
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Client Services Team ManagerLucent Financial Planning May 2024 - PresentSolihull, England, United Kingdom
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Relationships And Contracts ManagerSevern Trent May 2022 - Apr 2024Coventry, England, United KingdomServing as Severn Trent's key point of contact for the Retailers (our customers) that I account manage, this role has required me to assess each of my Retailer's requirements to create structure around their accounts, including tailored communications, meeting schedules, and service reviews to discuss operational performance and transformation, as well as market opportunities and concerns. It is my responsibility to obtain and deliver feedback on what we can do to improve our service to these… Show more Serving as Severn Trent's key point of contact for the Retailers (our customers) that I account manage, this role has required me to assess each of my Retailer's requirements to create structure around their accounts, including tailored communications, meeting schedules, and service reviews to discuss operational performance and transformation, as well as market opportunities and concerns. It is my responsibility to obtain and deliver feedback on what we can do to improve our service to these Retailers, and champion the implementation of changes to our way of working, as well as providing support and advice related to Severn Trent policies or retail market guidance. This is a fast-paced role that has required excellent internal stakeholder management. Despite this being my first role in the water industry, it has also seen me become a point of escalation for complex queries and customer requests, and I have had to develop a strong knowledge base in a short timeframe to be able to effectively resolve these. Show less -
Head Of DeliveryColumba Uk May 2021 - Mar 2022Birmingham, England, United KingdomBuilding upon my previous roles, this sees me responsible for delivery success across all of Columba's business units. In addition to overseeing the managed pitches and growing our agency network, I am now also responsible for the structure and growth of our new marketplace. It is my job to ensure that we have the right pieces in place to grow and learn from the marketplace, whether that be organising and conducting user research, ensuring our tech team has everything required for design and… Show more Building upon my previous roles, this sees me responsible for delivery success across all of Columba's business units. In addition to overseeing the managed pitches and growing our agency network, I am now also responsible for the structure and growth of our new marketplace. It is my job to ensure that we have the right pieces in place to grow and learn from the marketplace, whether that be organising and conducting user research, ensuring our tech team has everything required for design and build, and so on. I am also responsible for growing and managing the Delivery team as the company grows. Show less
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Senior Operations ManagerColumba Uk Jan 2021 - May 2021Birmingham, England, United KingdomThis change in title came to reflect the increased responsibility I had taken on, including: running our managed pitch process, managing client relationships, managing the operations team, and managing tech contractors.
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Digital Operations ManagerColumba Nov 2019 - Jan 2021Birmingham, United KingdomA diverse role that involved relationship building with brands and agencies across the West Midlands. Initially the role involved: creating content (both for marketing and existing clients), organising pitch meetings between parties, researching ways to optimise operations, and conducting interviews. Over time, as I became more familiar with the business, I took charge of brief management. It was my responsibility to help to guide brands through the pitch process from start to finish, and help… Show more A diverse role that involved relationship building with brands and agencies across the West Midlands. Initially the role involved: creating content (both for marketing and existing clients), organising pitch meetings between parties, researching ways to optimise operations, and conducting interviews. Over time, as I became more familiar with the business, I took charge of brief management. It was my responsibility to help to guide brands through the pitch process from start to finish, and help them to find and meet with suitable marketing agencies. More broadly, I became responsible for improving SOPs within the company, and provided support to the tech team, taking on the role of business analyst. Show less
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Client ServicesBluecoat Wealth Management Ltd Nov 2014 - Jun 2020As Bluecoat Wealth Management has developed and expanded, notably to incorporate a sister wills and trusts company, so did my role with the company. Starting out I was responsible for sending portfolio valuations to clients, updating client dividends on our company platform, as well as a number of smaller tasks around the office. I then became additionally responsible for organising and preparing for client reviews, dealing with client queries, publishing communications, writing blog posts… Show more As Bluecoat Wealth Management has developed and expanded, notably to incorporate a sister wills and trusts company, so did my role with the company. Starting out I was responsible for sending portfolio valuations to clients, updating client dividends on our company platform, as well as a number of smaller tasks around the office. I then became additionally responsible for organising and preparing for client reviews, dealing with client queries, publishing communications, writing blog posts, rebalancing some client portfolios, maintaining and updating our VCT database and dealing with compliance for new business. I also contributed ideas towards both businesses moving forward and review current processes, attending quarterly board meetings. I took it upon myself to create ways in which data can be more clearly disseminated for daily use. Show less -
General AssistantTui Dec 2014 - Apr 2015Les Menuires, FranceA high-pressure, fast-paced role that frequently involved working under pressure, whilst delivering optimal customer service, during peak ski season. The role involved waitressing, housekeeping and food-running for Le Skilt Hotel, Les Menuires, although other tasks, such as dessert preparation and delivery unpacking, had to be taken on when faced with time constraints. -
Office AssistantFire Alarm Installations (Uk) Limited Jul 2012 - Feb 2013Partridge GreenI was tasked with general office administration such as: filing, archiving, photocopying. I also became skilled at using Excel to enter sale invoices and purchase invoices into the Sales Day Book and Purchase Day Book accounts.
Jasmine Clarke Education Details
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Class I -
Christ'S HospitalInternational Baccalaureate -
Tanbridge House School
Frequently Asked Questions about Jasmine Clarke
What company does Jasmine Clarke work for?
Jasmine Clarke works for Lucent Financial Planning
What is Jasmine Clarke's role at the current company?
Jasmine Clarke's current role is Client Review Manager.
What schools did Jasmine Clarke attend?
Jasmine Clarke attended University Of Birmingham, Christ's Hospital, Tanbridge House School.
Who are Jasmine Clarke's colleagues?
Jasmine Clarke's colleagues are Steven Rowe, Amber Gerard, Jai Parmar, Hannah K., Jessica Browning Dippfs, Ellie Pemberton, Karen Mckim.
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Jasmine Clarke
Biology Intern At Sitryx | Durham University Graduate-Bsc Biology And Chemistry Within The Natural Sciences ProgrammeOxford -
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Jasmine Clarke
Oldbury -
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