Responsibilities:-Automation opportunity discovery within Finance and other Business Units and if required, to make processes more efficient and effective by identifying process improvement/re-engineering opportunities.-Identified ~250 processes for automation of which 200+ processes across all Finance domains have been successfully automated using RPA and cognitive automation.-Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.-Evaluated existing systems for improvement opportunities, resulting in increased performance and reduced costs.-Conducted project feasibility studies to determine potential return on investment (ROI).-Proficient in analyzing and translating business requirements to technical requirements and architecture (PDD & SSD).-Facilitate user acceptance testing (UAT) prior to each release, while collaborating with users, development team and operations team.-Providing tool assessment of various automation tools available like Power Automate, UI Path, Automation Anywhere 360, etc. in the market and presenting appropriate business case from the migration perspective from the existing platform Automation Anywhere V11.-Responsible for release planning activities and training business stakeholders on the Automation setup post-product deployment to production.-Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.-Plan and organize sprints working with stakeholders to manage scope with a focus on priority.-Regularly identifying and removing complex impediments and dependencies to enable teams to focus on the work.-Writing/refining/sharing stories with the team to constantly improve process automation and take them to the next level.-Conduct ceremonies – Daily Stand-ups, and retrospectives both for teams and for the product.

Project: Quote to Invoice (ITSM Application)Quote to Invoice (Q2I) is a global organization that provides transaction business services to NetApp focusing on high standards of operational execution, quality, compliance, timeliness and efficiency. Additionally, we focus the operation to bring in new products, business models, processes and acquisitions quickly and seamlessly.We provide easy-to-use use, high velocity Q2I processes which help our customers, partners and internal teams succeed.Responsibilities: - Accountable for the successful delivery of business requirements across multiple ServiceNow applications (Incident, Problem, Change, Test Management and Agile Development)- Work with business stakeholders to gather requirements, transform requirements into feature requests (user stories) and create As-Is vs. To-Be Process documents- Manage project timelines and communicate with stakeholders/management staff on the project progress- Identify target release dates for prioritized feature requests, track each request through the SDLC (Sprint) cycle- Facilitate user acceptance testing (UAT) prior to each release, while collaborating with users, development and operations team- Facilitate the Sprint Planning, Backlog Grooming, daily standup and Retrospective meetings as SCRUM MASTER- Lead the project related to ServiceNow quarterly and annual platform upgrades.- Designed and developed Dashboards to track KPIs using ServiceNow Performance analytics module and Tableau- Assist L3 support teams in case of escalations to ensure timely and thorough resolution of issues- Responsible for taking sessions for the entire application user community on product updates/enhancements.

As a Sales Analyst in the Sales Support organization, I was in a role that is essential to the success of the NetApp’s Quoting tool. We deliver outstanding Business support services to our global partner community and NetApp users, including working closely with Business Program Managers and System Engineers to ensure a very smooth Quoting process. It’s a cross-functional team that includes Sales, Marketing, Product Management, Quote to Invoice, Finance, IT and Enterprise Business Intelligence.Responsibilities:• Provide outstanding daily operational support of the quoting process and system; which includes quote configuration, quote creation, quote updates, answer pricing related questions, Service renewal quotes for both the direct (field) and indirect (channel) sales organizations • Perform problem analysis, triage, correction of the issue, and root cause analysis; including engaging business program managers and technical resources when necessary • Comprehension and capability of meeting Service Level Agreements (SLAs) • Proactively improve the sales user experience and make quote tool a competitive advantage; identify, recommend and implement process improvements to ensure a positive customer experience • Provide expertise in testing and troubleshooting system issues, enhancements and upgrades to the tool.• Act as a Subject Matter Expert for system and process related issues, including being part of the project team for subsequent releases of quote tool. • Assigning, Monitoring, and resolving the “Incident” reported by the user.

Responsibilities:• Analyse and document business requirements for the business reported Incident/Enhancement.• Process improvements, Cross functional team coordination, QA coordination• Represent business team with other IT teams on requirements, Lead Partner, Reseller and Cross functional coordination for critical projects • Ensure support organization activities delivered in timely manner with quality product and service.• Ownership of establishment and execution of strategic and tactical operational initiatives.• Production support for SFDC/Quote to Cash implementation project. • Coordination with the onshore team on the business-critical issues.• Hands on support on SFDC, inbound/outbound integration, Pricing, Quoting, Configurations and Q2O.

Responsibilities:• Analyse and document business requirements for Weekly, Monthly, and Quarterly pulls and ad-hoc queries.• Responsible for identifying any risk to the project and building mitigation plans.• Manage project timelines and communicate with stakeholders/management staff on the project progress.• Define and execute list pulls that provide data for the customer campaign management• Responsible for list pull development of Weekly, Monthly, and Quarterly pulls and ad-hoc queries.• Develop UNIX shell script for recurring list pulls and monitor automated loading logs• Upload the data from flat file to the Oracle system using SQL* Loader.• Facilitate user acceptance testing (UAT) prior to each deployment.• Responsible for training business stakeholders on the product setup post deployment to the production.