Jasdeep Kaur Email & Phone Number

British Columbia, Canada

British Columbia, Canada

- Maintaining exceptional guest experience at all times- Booking & handling service appointments- POS, billing, returns & exchanges + opening & closing (key holder)- Upsell customers to increase our average sales ticket- Restocked shelves and organized the store

Patiala, Punjab, India

- Team & Site Management (2 branches) while supervising day to operations- Staff Hiring & Onboarding + Performance Management- Allocating responsibilities & class schedules- Leave & Payroll Management- Content development & quality analysis.- Led & retained a team of 20

Patiala, Punjab, India

- Provide support and guidance to academic trainees.- Collaborate with faculty to conduct new student workshops.- Coordinate with teachers and center coordinators to develop lesson plans and materials.

Patiala, Punjab, India

- Provide live IELTS group training to students.- Preparing materials for the sessions, setting tests, exercises, assignments.- Marking and providing feedback to the students.- Quality check and provide feedback on IELTS Articles.- Performance management- Conducting extra classes for weak areas of learners

Patiala

To supervise and lead company's day to day operations and employees. Set the brand up from scratch and manage efficiency and productivity from the staff. Plan and strategize headcount, functionality, host success events and ensure customer satisfaction.

Noida Area, India

- Act as the central client point of contact for new Enterprise customers after contract is signed for Adobe's Digital Marketing products and resources deployed. Offer 90-day support to each client & liaison with C-level executives.- Manage on-boarding project schedule for all new customers.- Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations.- Achieve customer satisfaction through successful delivery of defined project scope.- Work with third-party subcontractors and technology partners as required.- Manage multiple clients parallelly.

Noida Area, India

Noida, Uttar Pradesh, India

- Provide a professional & competent standard of chat , phone and Online support for Global customers of product - Creative Cloud. - Deliver First Call Resolution by handling customer requests and resolving customer’s technical and non-technical issues as quick as possible during the first contact for assigned products.- Analyze technical issue diagnosis and resolution identification; documentation, tracking and recording of all issues and interactions- Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions

Sahibzada Ajit Singh Nagar, Punjab, India

- Resolved complex technical issues in a fast-paced, customer critical environment for all the Dell Inspiron laptop & desktop series- Assisted queries regards to OS (Windows & Mac), Dell specific & Third party Software & Hardware issues for the US based end users.- Upsell Security software as and when required to the customer.

Worked with MakeMyTrip, Assisted United States Clients with their queries about their Travel Queries. Helped them Cancel the trips, Make changes to the dates on the bookings etc.

Master Of Business Administration - Mba, Total Quality Management, Good

Bachelor Of Arts (B.A.), English Language And Literature/Letters

High School, Art/Art Studies, General

Activities and Societies: Cultural, Sports, House Captainship - Participated in cultural dance performance - Won medals for my house.