Jasdeep Singh Email & Phone Number

Sydney, New South Wales, Australia

Currently working as Product Owner in Westpac App and Platform Train in Digital Village. I'm responsible for delivery of digital feature for native apps and online banking. As a product owner I engage with stakeholders from other business units and ensure stakeholders are updated regarding key decisions and issues that are being taken for the their.

Sydney, New South Wales, Australia

Currently working in digital service quality at Westpac, where my key role is to identify production issues and drive resolution of these issues through collaboration with key partners (channel owners, technology and product. The role involves looking at customer feedback coming through different channels i.e NPS, play store/app store and identifying any.

• Perform User Acceptance Testing of the Functional Requirements of the Viewpoint system and business processes.
• Assist in the parallel running of the current system to ensure the new system results are validated against the existing system Documentation of UAT Test Scenarios, Test Cases and Test Scripts.
• Definition and preparation of Test Data.
• Identification and analysis of software defects.
• Report to the GRM and Project Manager - results, test metrics etc.
• Update any… Show more

Parramatta

• Answering customer inquiries about access and referring products based on customer needs.
• Verifying and investigating the transactions on the online banking, cards and other transactions on accounts.
• Handling customer inquiries ranging from business customers to consumer inquiries.
• Communicating effectively and sharing ideas and suggestions for improvement to achieve high quality outcomes.
• Embraces change and initiatives, understands and delivers value for… Show more
• Embraces change and initiatives, understands and delivers value for customers.

Sydney, Australia

• In my role as net bank specialist I handle all customer inquiries ranging from net bank transfers to dispute to fraudulent transactions.
• I my role I also follow up with customers with their inquiries in case I haven’t been able to solve them on the spot.
• Also I have conversation with customers relating to their needs so that as customer service representative
• I'm providing them with excellent service and also the best product for their needs.
• In my role I… Show more
• In my role I also lodge disputes relating to net bank transfers and also walk through customers on how to use net bank effectively

Sydney Area, Australia

• In my capacity as a Customer Assist Officer, I liaise with customers who are faced with an unforeseen / unexpected event causing hardship.
• In my role I conduct Real-Time assessments of our customers’ financial positions with a view to offering a tailored and sustainable solution to see them through their financial difficulty.
• The focus of my role is to ultimately rehabilitate our customer’s facilities to a serviceable level, educate our customers on how to best… Show more
• The focus of my role is to ultimately rehabilitate our customer’s facilities to a serviceable level, educate our customers on how to best manage their facilities to prevent further financial hardship and to provide an.
• Try to handle and resolve customer disputes
• Raise billing enquires if customer disputes charges or I am unable to resolve the issue on the call