Jasen Webster Email & Phone Number

Kalamazoo, Michigan

Oversee day-to-day activities of Information Technology staff, manage major functional areas of department, and assist with evaluation and analysis of Countywide information and telecommunication systems and automation needs to effectively and efficiently support all County departments in meeting their customers’ needs and state and federal requirements.

* Provide desktop, server, and network infrastructure support for several clients ranging from small to medium size businesses, includes Cisco, Windows 2003, and Oracle.* Provide network infrastructure for Office Technician 1's and their clients.* Provide support for dial-up and dsl customers.

* Accountable for AD design, deployment, and administration of organizational structure, health, performance, user and computers policies, and delegation of rights.* Redesigned Active Directory architecture migrating from 1 independent domain and Novell directory services tree to a single forest.* Redesigned private subnet migrating from a public subnet.

* Manage all user accounts on AS400 (HFA & Kronos), Doc-Link, and Active Directory.* Provided tiered technical support for problem escalation; investigated, resolved, and followed-up on all technical issues.* Performed daily backups and restorations.

* Improved system security and reliability by migrating all office computers to Windows XP in a domain.* Provided on-site customer service and technical support for entire property.* Responsible for daily checks and backups on the SDS and AS400 systems.* Installed, configured, and troubleshot all network hardware/software, including POS terminals, time.

* Provided on-site customer service and technical support for over 2500 users at Fairfield and Armijo High Schools. * Utilized Zen for Desktops to enforce computer policies, systems security, and standardization at both high schools.* Provided tiered technical support for Computer Network Technician I and Help Desk personnel.* Installed, configured, and.