Jas Jhajj (She/Her) Email & Phone Number

Auckland, New Zealand

• Support internal staff across the entire range of on/offsite infrastructure.• Manage the Cash Converters Call Centre phone systems and network.• Visit branch locations to understand problems faced and aid matters raised by implementing technology solutions.

Auckland, New Zealand

Level 2 Service Engineer• Onsite/ Remote support for Medical/Non-medical Customers• Scope, set up and troubleshoot business networks• Set up and trouble shoot Routers, ATAs, Phone Systems, Switches• Send weekly newsletters for Sir Peter Leitch• Provide support for Medtech, My Practice• Manage domains, DNS records, Websites• Firewall management• Pro-active server maintenance to meet SLAs • Liaise with L1 team and maintain system documentation.

Auckland, New Zealand

Helpdesk Support Service Engineer Duties:• Maintain the help desk to provide ISP support, assistance and instruction, trouble shoot problems, and answer related network and operating systems questions• Serve as an Internet Service Provider (ISP) liaison with end-users, assist clients with signing up for service, configuring equipment and accessing the Internet• Work with a variety of computers and peripherals, observe equipment performance, detect errors of operations, and correct those errors, when possible• Write, edit and revise detailed technical manuals, help files, instructions and documentation for end-users

Diploma In Computing Level 7, Computer Systems Networking And Telecommunications, Level 7

• Network design and structure • Network support specialisation • Network administration • Network security • Network project management •.

Comptia Network +, Computer Systems Networking And Telecommunications

Diploma In Computing Level 6, Computer And Information Sciences And Support Services, Level 6

• Administration of wide area network • Principles of project planning and control • Project on virtual private network (VPN)

Diploma In Computing And Information Technology, Computer And Information Sciences And Support Services, Level 5

• Installation and security of local area networks • Understanding of hardware components and resolve computer user problems •.