Shankar Ramanathan Email & Phone Number

Auckland, New Zealand

Responsibilities included leading, consulting, designing, and managing small to large-scale cloud infrastructure projects across hybrid and fully cloud environments. Actively involved in planning, auditing, scoping, designing, deploying, preparing RFPs and SOWs, documenting, recommending, tuning performance, managing changes, testing, deploying, migrating, and integrating systems. Collaborated closely with stakeholders, vendors, and internal teams to enhance project efficiency and ensure high availability and standards for solutions. Additionally, monitored Azure server performance, tuned file service IOPS, strategized for new projects, managed RFPs and SOWs, monitored IS security risks, handled escalations, provided remote support, managed change, and facilitated service improvements.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Oversaw Azure AVD design and deployment initiatives, including cost analysis, resulting in a 20% improvement in desktop performance for remote teams.• Collaborated closely with clients to implement highly available DR cluster projects, ensuring business continuity during critical outages.• Spearheaded migrations between GSuite and Azure infrastructures, optimizing collaboration tools and reducing licensing costs.• Deployed multifactor authentication solutions using DUO, Authpoint, and Office 365 MFA, enhancing client cybersecurity posture.• Executed Azure Autopilot deployments, streamlining device provisioning processes and enhancing user experience.

Rotorua, Bay Of Plenty, New Zealand

Collaborated closely with customer stakeholders, vendors, engineers, architects, and suppliers to deliver projects on scope and within budget. Conducted audits, scoped requirements, designed solutions, and documented processes to ensure project deliverables met client expectations.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Enhanced change management procedures resulting in smoother transitions and minimal disruption to operations during system upgrades.• Led a team of 8 in ensuring operational excellence, including infrastructure monitoring, backup, and security management.• Facilitated knowledge sharing and cross-functional collaboration among teams, leading to a more cohesive project execution approach.

Rotorua

Collaborated closely with stakeholders, vendors, architects, and suppliers throughout project lifecycle, including planning, audit, scoping, design, deployment, RFP, SOW, documentation, recommendation, performance tuning, change management, testing, deployment, migration, and integration. Managed a team of 8, providing mentorship and guidance. Provided after-hours on-call support for escalations and critical issues. Conducted infrastructure audits and scoping exercises. Integrated Office 365 tools to streamline operations.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Revamped change management procedures, resulting in 20% fewer incidents related to system updates and changes.• Led and managed small, medium, and large-scale cloud infrastructure projects, ensuring high availability for systems serving up to 2000+ users and 200 servers.• Enhanced firewall security through strategic deployment and management of Fortigate and ASA firewalls.• Achieved 99.99% uptime for critical systems through meticulous planning and implementation of high availability strategies.• Developed comprehensive SOW and RFP templates, standardizing project documentation and improving proposal submission efficiency.• Provided strategic technical consultation to stakeholders, ensuring alignment of IT solutions with business objectives and regulatory requirements.

Rotorua

Collaborated closely with management, vendors, architects, and suppliers on various projects involving planning, design, documentation, recommendation, performance tuning, change management, testing, deployment, migration, and integration. Acted as project engineer and lead for major cloud integration and hybrid projects during the planning and design phases.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Optimized Exchange Server performance through proactive monitoring and tuning strategies.• Managed a large-scale WINTEL infrastructure supporting 2000+ users and 150+ servers to ensure high availability for end users.• Engineered and migrated 50+ servers from Server 2008 R2/2012 R2 to newer versions, achieving 100% compliance with government regulations.• Enhanced SAN performance by implementing NetApp snap manager for efficient volume snapshot management.• Facilitated smooth deployment and upgrades of Manageengine IT management and servicede suite across the organization.

Auckland, New Zealand

Responsible for leading projects focused on designing and deploying WINTEL infrastructure for diverse clientele. Acted as the project lead, overseeing team members and vendors to ensure timely project completion. Included creating and updating technical documentation for sites, training service desk personnel for efficient infrastructure support, and providing on-site support, consultations, and pre-sales activities. Handled escalations effectively and engaged directly with clients, contributing to scoping, designing, consulting, configuring, integrating, and supporting various IT systems.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Redesigned disaster recovery plans for multiple clients, enhancing resilience and ensuring business continuity in the event of system failures or disasters.• Collaborated with cross-functional teams on 7 complex projects, contributing technical expertise and facilitating seamless troubleshooting and resolution of critical issues.• Developed comprehensive technical documentation and knowledge bases for internal use, improving operational efficiency and providing clear guidelines for service desk support.• Provided strategic technical consultations to clients, resulting in tailored solutions and recommendations that aligned with their business goals and IT requirements.• Designed and implemented standardized processes and workflows for system integration projects, streamlining operations and minimizing deployment timescales.

Auckland

Provided Level 2/3 support onsite for a diverse range of ITS customers. Acted as project engineer as needed, ensuring completion of project phases before deadlines. Handled escalated technical issues and prioritizing their resolution.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Revamped the incident escalation process, streamlining communication between teams and improving issue resolution efficiency.• Introduced a knowledge sharing initiative, resulting in the creation of 50+ comprehensive KB articles.• Received recognition for consistently providing high-quality onsite support during critical client outages and emergencies.

Managed and supported Active Directory, MS Exchange, Citrix, Cisco IP phones, and desktop/hardware/software/network systems for nationwide users and vendors at KiwiRail, following ITIL framework. Configured and maintained AD user/profile accounts, including account/password resets. Provided advanced troubleshooting for AD, MS Exchange, Citrix Xen, Cisco VOIP, and hardware/software/network issues.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Revamped the onboarding process for new employees, ensuring quicker access to essential IT resources.• Developed and documented a comprehensive disaster recovery plan, ensuring minimal downtime during critical incidents.• Established proactive maintenance schedules for network shares and Print servers, reducing unplanned downtime incidents.

Analyzed and identified IT issues for Gen-i and Telecom corporate customers during a period of earthquake-related disruptions. Acted as the first point of contact for technical issues from corporate customers, providing prompt assistance and troubleshooting. Logged case tickets for identified faults and ensured they were assigned to the appropriate teams for resolution.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Developed and implemented a comprehensive training program for new team members, ensuring consistent service delivery standards.• Achieved a 15% improvement in case documentation accuracy by implementing standardized templates and documentation guidelines.• Introduced a new escalation protocol that improved response times for high-priority incidents during peak operational periods.• Received commendation from senior management for exceptional handling of a critical outage affecting a major client, which minimized downtime and mitigated potential revenue loss.

Maintained and supported existing IT systems and devices to ensure seamless operations. Designed and configured new network infrastructure to support business growth initiatives. Managed hardware for PCs, laptops, and Macs throughout the organization.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Designed and executed a comprehensive disaster recovery plan for critical systems, ensuring business continuity during emergencies.• Reduced network downtime incidents by 25% by implementing centralized wireless infrastructure.• Enhanced network performance through strategic hardware upgrades and optimization techniques.

Provided support and solutions for Symantec and Norton products to global customers. Configured, designed, and troubleshooted firewall rules and scheduled scans across Symantec products in the network. Deployed Symantec Backup Exec products for data backup and recovery.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Streamlined troubleshooting processes for Symantec products, optimizing resolution times and improving customer service.• Enhanced firewall configuration templates, improving consistency and security across the network infrastructure.• Initiated regular performance audits for PC Tune Up software, ensuring optimal workstation performance across the organization.

Provided network support and solutions for Linksys customers globally. Configured and managed various Linksys routers and switches based on customer requirements. Designed networks incorporating routers, switches, workstations, and servers.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:• Introduced new documentation standards that increased efficiency in resolving common network issues.• Collaborated with cross-functional teams to resolve complex network integration challenges for enterprise clients.

Gdit, Information Technology

Activities and Societies: ESXi and Fiber deployment through the campus

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering