Shankar Ramanathan Email & Phone Number

Auckland, New Zealand

• Responsibilities included leading, consulting, designing, and managing small to large-scale cloud infrastructure projects across hybrid and fully cloud environments. Actively involved in planning, auditing, scoping.
• Oversaw Azure AVD design and deployment initiatives, including cost analysis, resulting in a 20% improvement in desktop performance for remote teams.
• Collaborated closely with clients to implement highly available DR cluster projects, ensuring business continuity during critical outages.
• Spearheaded migrations between GSuite and Azure infrastructures, optimizing collaboration tools and reducing licensing costs.
• Deployed multifactor authentication solutions using DUO, Authpoint, and Office 365 MFA, enhancing client cybersecurity posture.
• Executed Azure Autopilot deployments, streamlining device provisioning processes and enhancing user experience.

Rotorua, Bay Of Plenty, New Zealand

• Collaborated closely with customer stakeholders, vendors, engineers, architects, and suppliers to deliver projects on scope and within budget. Conducted audits, scoped requirements, designed solutions, and documented.
• Enhanced change management procedures resulting in smoother transitions and minimal disruption to operations during system upgrades.
• Led a team of 8 in ensuring operational excellence, including infrastructure monitoring, backup, and security management.
• Facilitated knowledge sharing and cross-functional collaboration among teams, leading to a more cohesive project execution approach.

Rotorua

• Collaborated closely with stakeholders, vendors, architects, and suppliers throughout project lifecycle, including planning, audit, scoping, design, deployment, RFP, SOW, documentation, recommendation, performance.
• Revamped change management procedures, resulting in 20% fewer incidents related to system updates and changes.
• Led and managed small, medium, and large-scale cloud infrastructure projects, ensuring high availability for systems serving up to 2000+ users and 200 servers.
• Enhanced firewall security through strategic deployment and management of Fortigate and ASA firewalls.
• Achieved 99.99% uptime for critical systems through meticulous planning and implementation of high availability strategies.
• Developed comprehensive SOW and RFP templates, standardizing project documentation and improving proposal submission efficiency.

Rotorua

• Collaborated closely with management, vendors, architects, and suppliers on various projects involving planning, design, documentation, recommendation, performance tuning, change management, testing, deployment.
• Optimized Exchange Server performance through proactive monitoring and tuning strategies.
• Managed a large-scale WINTEL infrastructure supporting 2000+ users and 150+ servers to ensure high availability for end users.
• Engineered and migrated 50+ servers from Server 2008 R2/2012 R2 to newer versions, achieving 100% compliance with government regulations.
• Enhanced SAN performance by implementing NetApp snap manager for efficient volume snapshot management.
• Facilitated smooth deployment and upgrades of Manageengine IT management and servicede suite across the organization.

Auckland, New Zealand

• Responsible for leading projects focused on designing and deploying WINTEL infrastructure for diverse clientele. Acted as the project lead, overseeing team members and vendors to ensure timely project completion..
• Redesigned disaster recovery plans for multiple clients, enhancing resilience and ensuring business continuity in the event of system failures or disasters.
• Collaborated with cross-functional teams on 7 complex projects, contributing technical expertise and facilitating seamless troubleshooting and resolution of critical issues.
• Developed comprehensive technical documentation and knowledge bases for internal use, improving operational efficiency and providing clear guidelines for service desk support.
• Provided strategic technical consultations to clients, resulting in tailored solutions and recommendations that aligned with their business goals and IT requirements.
• Designed and implemented standardized processes and workflows for system integration projects, streamlining operations and minimizing deployment timescales.

Auckland

• Provided Level 2/3 support onsite for a diverse range of ITS customers. Acted as project engineer as needed, ensuring completion of project phases before deadlines. Handled escalated technical issues and prioritizing.
• Revamped the incident escalation process, streamlining communication between teams and improving issue resolution efficiency.
• Introduced a knowledge sharing initiative, resulting in the creation of 50+ comprehensive KB articles.
• Received recognition for consistently providing high-quality onsite support during critical client outages and emergencies.

• Managed and supported Active Directory, MS Exchange, Citrix, Cisco IP phones, and desktop/hardware/software/network systems for nationwide users and vendors at KiwiRail, following ITIL framework. Configured and.
• Revamped the onboarding process for new employees, ensuring quicker access to essential IT resources.
• Developed and documented a comprehensive disaster recovery plan, ensuring minimal downtime during critical incidents.
• Established proactive maintenance schedules for network shares and Print servers, reducing unplanned downtime incidents.

• Analyzed and identified IT issues for Gen-i and Telecom corporate customers during a period of earthquake-related disruptions. Acted as the first point of contact for technical issues from corporate customers.
• Developed and implemented a comprehensive training program for new team members, ensuring consistent service delivery standards.
• Achieved a 15% improvement in case documentation accuracy by implementing standardized templates and documentation guidelines.
• Introduced a new escalation protocol that improved response times for high-priority incidents during peak operational periods.
• Received commendation from senior management for exceptional handling of a critical outage affecting a major client, which minimized downtime and mitigated potential revenue loss.

• Maintained and supported existing IT systems and devices to ensure seamless operations. Designed and configured new network infrastructure to support business growth initiatives. Managed hardware for PCs, laptops, and.
• Designed and executed a comprehensive disaster recovery plan for critical systems, ensuring business continuity during emergencies.
• Reduced network downtime incidents by 25% by implementing centralized wireless infrastructure.
• Enhanced network performance through strategic hardware upgrades and optimization techniques.

• Provided support and solutions for Symantec and Norton products to global customers. Configured, designed, and troubleshooted firewall rules and scheduled scans across Symantec products in the network. Deployed.
• Streamlined troubleshooting processes for Symantec products, optimizing resolution times and improving customer service.
• Enhanced firewall configuration templates, improving consistency and security across the network infrastructure.
• Initiated regular performance audits for PC Tune Up software, ensuring optimal workstation performance across the organization.

• Provided network support and solutions for Linksys customers globally. Configured and managed various Linksys routers and switches based on customer requirements. Designed networks incorporating routers, switches.
• Introduced new documentation standards that increased efficiency in resolving common network issues.
• Collaborated with cross-functional teams to resolve complex network integration challenges for enterprise clients.

Gdit, Information Technology

Activities and Societies: ESXi and Fiber deployment through the campus

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering