Jasleen Kaur Email & Phone Number

Toronto, Ontario, Canada

• Supported, and collaborated with clients and Shopify merchants.
• Acted as a business coach and advocated for merchants and the Shopify platform by communicating with stakeholders.
• Engaged with business owners and partners to identify and resolve issues and provided coaching on growth opportunities.
• Guided them through new features or plans to ensure they get the most out of the platform.

• Developed and customized ServiceNow applications to meet client requirements, including Incident Management and Service Request Catalog Management.
• Configured ServiceNow workflows, business rules, and UI actions to optimize platform functionality.
• Participated in daily stand-up meetings and provided insights to enhance team productivity.

Brampton, Ontario, Canada

• Acted as a resource and mentor on behalf of Student Affairs.
• Connected with students one-on-one on campus to provide mentorship.
• Supported, planned, and participated in events and outreach activities based on the student life cycle.

Brampton, Ontario, Canada

• Demonstrated in-depth understanding of Java programming methodology and principles through active listening and excellent communication skills while hosting multiple drop-ins and Exam prep sessions during the reading.

Toronto, Ontario, Canada

• First point of contact for any customer order and inquiry through calls and chat messages.
• De escalated customer concerns and handled objections in a calm and composed manner.
• Demonstrated ability to quickly learn, adapt and become highly efficient in managing changing systems, policies, and procedures.

Toronto, Ontario, Canada

• Collaborated with Shopify, Square, Facebook, WordPress & HubSpot to help various business owners and artists set up their online presence.
• Created online stores via Shopify and Square, helped set up marketing campaigns on Facebook, Google, and Instagram, and troubleshot existing WordPress and Shopify stores.
• Interacted with clients on a daily basis via email, phone, and virtual calls to get familiar with what they need and want for their online stores.

Mississauga, Ontario, Canada

• Worked in a fast-paced environment inspecting manufactured plastic products for defects and conformance to specifications and quality standards using attention to detail.
• Worked in teams to achieve all-time and accuracy targets for successful day-to-day operations of the business.
• Trained/assisted new workers with their tasks.

Advanced Diploma, Computer Technology/Computer Systems Technology

Completed courses in Object-Oriented Programming - Java, Java EE, Linux/UNIX- Operating System, Web Development & Programming, Database.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering