Jasleen Kaur Email & Phone Number

Toronto, Ontario, Canada

• Supported, and collaborated with clients and Shopify merchants. • Acted as a business coach and advocated for merchants and the Shopify platform by communicating with stakeholders. • Engaged with business owners and partners to identify and resolve issues and provided coaching on growth opportunities.• Guided them through new features or plans to ensure they get the most out of the platform.

• Developed and customized ServiceNow applications to meet client requirements, including Incident Management and Service Request Catalog Management. • Configured ServiceNow workflows, business rules, and UI actions to optimize platform functionality.• Participated in daily stand-up meetings and provided insights to enhance team productivity.

Brampton, Ontario, Canada

• Acted as a resource and mentor on behalf of Student Affairs.• Connected with students one-on-one on campus to provide mentorship.• Supported, planned, and participated in events and outreach activities based on the student life cycle.

Brampton, Ontario, Canada

• Demonstrated in-depth understanding of Java programming methodology and principles through active listening and excellent communication skills while hosting multiple drop-ins and Exam prep sessions during the reading week.

Toronto, Ontario, Canada

• First point of contact for any customer order and inquiry through calls and chat messages.• De escalated customer concerns and handled objections in a calm and composed manner.• Demonstrated ability to quickly learn, adapt and become highly efficient in managing changing systems, policies, and procedures.

Toronto, Ontario, Canada

• Collaborated with Shopify, Square, Facebook, WordPress & HubSpot to help various business owners and artists set up their online presence. • Created online stores via Shopify and Square, helped set up marketing campaigns on Facebook, Google, and Instagram, and troubleshot existing WordPress and Shopify stores.• Interacted with clients on a daily basis via email, phone, and virtual calls to get familiar with what they need and want for their online stores.

Mississauga, Ontario, Canada

• Worked in a fast-paced environment inspecting manufactured plastic products for defects and conformance to specifications and quality standards using attention to detail.• Worked in teams to achieve all-time and accuracy targets for successful day-to-day operations of the business.• Trained/assisted new workers with their tasks.

Advanced Diploma, Computer Technology/Computer Systems Technology

Completed courses in Object-Oriented Programming - Java, Java EE, Linux/UNIX- Operating System, Web Development & Programming, Database.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering