Jasleen Sachdeva Email & Phone Number

San Diego, California, Us

- Member of management team in the IT organization as part of the Office of the CIO (OCIO).- Manage onshore and offshore business operations and special projects team that ensure smooth processing of operations business.- Supervise and ensure business operations team is handling purchase order request creation, past external spend research and continuous process improvement in partnership with IT and procurement.- Managment of special IT projects as it relates to business process optimization.- Work closely with senior IT Leadership team to recommend, develop, implement & support IT for all aspects of the organization.- Work with stakeholders to refine business processes for continuous efficiency and effective improvement.- Oversee all reports and documentation related to business operations.- Formulate reporting as it relates to Capacity Management for PMO and IT organization highlighting trends on spend and capacity to assist leaders in making informed decisions.- Define project, scope and deliverables that support business goals.- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.- Manage crisis and develop potential contingency plans.

Seattle, Wa, Us

▪ Focused on building cadence around the Rhythm of the Business activities in the Partner organization by working with team leaders and operations leads across the organization. This includes managing weekly and monthly business reviews to ensure there is efficient mechanism to collect and collaborate information.▪ Optimized the Monthly Business Review process by partnering with team leaders in the organization reducing from over 20 a month to approx. 7, allowing for leaders to attend and gain visibility of the business.▪ Develop appropriate automation, tools and standards templates for operational cadences that allow operations at scale and on a global level.▪ Execute and manage team meetings and offsites and host knowledge share opportunities and educate team on upcoming processes changes.▪ Manage roll out of any processes associated with Operations deliverables for Partner Org such as weekly/monthly highlights lowlights. ▪ Help shape the strategy of the business and provide guidance on best practices across the organization.▪ Establish business rhythm and cadence, and lead meetings through deliverables, outcomes and actions. Own agenda development, track follow-up actions and influence leaders to complete forward looking business plans.▪ Build global partner relationships with geo teams to provide visibility into their partner sales business.

San Jose, Ca, Us

Business Operations/Strategy & Planning leader for the VP of Sales Operations in Partner Programs Organization. Managing $13M budget for a more than 50 employee organization. -Optimize contingent worker strategies by analyzing data, identifying opportunities for cost savings, creating templates, and designing approach for multiple teams and programs enabling cost savings and consolidating suppliers.- Drive strategic operations by providing structure and content for executive strategy sessions, preparing material for QBRs, managing financial metrics, and maintaining stakeholder relationships with HR and Finance.- Create engaging content for announcements, emails, executive briefings, and All-Hands meetings, Offsite planning/Fiscal year Planning meetings and leveraged survey feedback to include employee top-of-mind topics resulting in high attendee satisfaction rates.- Formulate & orchestrate roll out of peer rewards and recognition program for the PPO organization. Coordinate with leadership team on program dynamics as well as logistics and communication through internal sites.-Audit and compliance management program manager as it relates to partner programs. Partnership with program and finance teams as well as audit teams to monitor cross functional actions. Host steering committee meetings before each major milestone to ensure on time resolution. Bring teams together to discuss issues, funding and ownership.

San Jose, Ca, Us

Operations Manager Customer Experience (CX) Organization. - Manage all budget related ($5M budget), hiring operations related activities for various teams in customer experience organization. - Organize and track projects, programs, and operations in a matrixed, collaborative, high-expectation environment. Interact closely with CX design team leaders, as well as business and engineering leaders across Cisco, to drive process change and accountability for CX Experience Design deliverables.- Coordinate CX Experience Design activities and ensure the timely flow of information to and from Experience Design leadership. - Set meeting cadence and agendas, drive ownership and resolution for action items. Evaluate, identify, and implement strategies to maximize project activities and impact.- Led the research and analytics team's business operations, including budget and staff planning and execution, ensuring effective planning and tracking of expenses, the on boarding of critical staff, and compliance with organizational practices.

San Jose, Ca, Us

•Lead process mapping sessions at Partner sites to understand Partner’s end to end quote to order flow and identify the to-be process flow that ensured there were no gaps in the automated solution. •Manage Cisco B2B and RosettaNet Standards & Partner Interface Process solutions to automate Partners’ processes related to internet commerce, ordering, manufacturing, billing and collection, and technical services processes.•Oversee and drive resolution of business support issues by seeking to address root cause, driving support cases to appropriate place for resolution, and preventing recurrence of partner impacting issues, resulting in high level of Customer Satisfaction.•Identify partner opportunities to improve account bookings utilizing B2B solutions, by analyzing B2B effectiveness, case volume, case types, and root cause for issues.•Build vital relationships with Cisco key partners around B2B initiatives, keeping abreast of B2B tool changes and educating the Partners on new solutions and options, ensuring in a high level of B2B Partner satisfaction.

San Jose, Ca, Us

• Provide budget management to Sales (Channels) IT Portfolio totaling approx. $22M. • Manage forecast by partnering with Finance and Channel Partner Solution Teams.• Support the service teams to track investment values & provide consultation on service mapping• Drive fiscal year planning process as it relates to portfolio initiative management as well as mapping it to service offerings• Engage with Finance and ePMO as the voice of Sales IT on the software roll outs. Drive the adoption of standard applications with the Sales IT organization. Drive governance of this implementation.• Understand the gaps and inconsistencies in the current portfolio management strategy. Reinvigorate the portfolio management strategy using a road map/phased approach. Improve the engagement process of the PMO team with the Service owners and provide a consistent process for managing each team’s portfolio. • Conduct checkpoint forums several times during the quarter to ensure a review of the health of the portfolio.

San Jose, Ca, Us

• Provided thought leadership and drove Release management to deliver successful solutions, by developing consistent processes, engagement and communications for the Sales IT organization.• Managed a consolidated execution roadmap and schedule for high revenue field impacting projects.• Led virtual teams across Sales IT to Plan, Manage and execute, Quarterly, Monthly and cross functional releases. Managed an internal core project team to ensure all areas of the release are on track.• Engage with solution teams to determine, communicate and mitigate risks.• Drive a common processes and methodology and help to enforce governance around them. Ensure implementation and consistency of the PLC methodology.• Collaborate with all GBP (Global Business Process) teams to ensure a successful release without any unexpected end user impacts and minimal expected impacts.• Managed release initiation, planning, execution, control and close out, as well as cross functional engagement to ensure Sales IT met all required gates of a release.• Managed several complex enterprise wide cross functional releases working closely with different business, project and dependent teams (like Infra, Performance, Change Management, architecture, QA, etc.)• Release Process Optimization. Refined PLC methodology to align with the changes in the organization.• Provided guidance and leadership for all requirements, Risk Management and Issue Resolution to the Solution teams.• Influenced change management and decision making at the executive level.• Provided release status reporting to executive level sponsors and all stakeholders.

San Jose, Ca, Us

• Business Readiness Lead for many Quote to Order initiatives for Oracle 11i releases. This includes coordinating and defining scope requirements for Business Data Audits (BDA), smoke test and transition activities as they relate to Release Management.• Provided guidelines on contingency, normalization and support plans.• Managed post go live war room for production issues.• Partnered with cross functional business leads, IT leads and customer service to perform & create detailed analysis in the form of a Business Requirements Documents (BRD).• Managed Business Verification Testing plan for releases to ensure the systems of high priority, high criticality, and/or most commonly used functions are performing properly before Release.• Coordinated cross functional and business dependencies for test case scope & execution as the Business Verification testing lead, drastically reducing scope of BVT scenarios from over 500 to goal of 33.• Partnered with support teams to incorporate BVT into support process as well as Org Adoption on communication announcements. • Managed a team of offshore QA testers to execute cases for releases, providing unsurpassed cross flow support with a 100% test execution rate and quality that exceeded outlined metrics.• Partnered with IT and calculated post audit business verification statistics as well as, assessing variance errors for exit criteria. Managed 9 customer set up audit data points and 20 OM set up data points to ensure accurate information transfer.

San Jose, Ca, Us

• Managed one of Cisco’s largest Enterprise customers to prioritize business requirements for IBM as they relate to their Quote to Cash experience with Cisco. • Cross functional coordination & engagement with Sales, B2B, Finance, Logistics, IC, Manufacturing to manage roll out of large implementations crucial to IBM. • Formulated and managed the “IBM Field Guide,” a 30 page document detailing end to end processes on how IBM and Cisco should conduct business. This document was highly appreciated by the Cisco sales teams.• Engaged with high level executives as well as purchasing teams at IBM to streamline and identify top dollar areas of improvement such as $4.7M in outstanding trade-in RMAs. This engagement involved partnering with Cisco sales teams.• Performed quarterly customer visits to market online order submission, resulting in 98% online order submission by IBM as opposed to fax.• Drove team numbers/goals as they related to Internet Commerce for the team. Motivated and educated team and customers on new process, tools and projects.

Santa Clara, California, Us

Bs, Biology

Master Certificate, Project Management

Mba, Technology Management

Education record

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management