Jasleen Sachdeva Email & Phone Number

San Diego, California, US

- Member of management team in the IT organization as part of the Office of the CIO (OCIO).- Manage onshore and offshore business operations and special projects team that ensure smooth processing of operations business.- Supervise and ensure business operations team is handling purchase order request creation, past external spend research and continuous.

Seattle, WA, US

• Focused on building cadence around the Rhythm of the Business activities in the Partner organization by working with team leaders and operations leads across the organization. This includes managing weekly and monthly.
• Optimized the Monthly Business Review process by partnering with team leaders in the organization reducing from over 20 a month to approx. 7, allowing for leaders to attend and gain visibility of the business.
• Develop appropriate automation, tools and standards templates for operational cadences that allow operations at scale and on a global level.
• Execute and manage team meetings and offsites and host knowledge share opportunities and educate team on upcoming processes changes.
• Manage roll out of any processes associated with Operations deliverables for Partner Org such as weekly/monthly highlights lowlights.
• Help shape the strategy of the business and provide guidance on best practices across the organization.

San Jose, CA, US

Business Operations/Strategy & Planning leader for the VP of Sales Operations in Partner Programs Organization. Managing $13M budget for a more than 50 employee organization. -Optimize contingent worker strategies by analyzing data, identifying opportunities for cost savings, creating templates, and designing approach for multiple teams and programs.

San Jose, CA, US

Operations Manager Customer Experience (CX) Organization. - Manage all budget related ($5M budget), hiring operations related activities for various teams in customer experience organization. - Organize and track projects, programs, and operations in a matrixed, collaborative, high-expectation environment. Interact closely with CX design team leaders, as.

San Jose, CA, US

• Lead process mapping sessions at Partner sites to understand Partner’s end to end quote to order flow and identify the to-be process flow that ensured there were no gaps in the automated solution.
• Manage Cisco B2B and RosettaNet Standards & Partner Interface Process solutions to automate Partners’ processes related to internet commerce, ordering, manufacturing, billing and collection, and technical services.
• Oversee and drive resolution of business support issues by seeking to address root cause, driving support cases to appropriate place for resolution, and preventing recurrence of partner impacting issues, resulting in.
• Identify partner opportunities to improve account bookings utilizing B2B solutions, by analyzing B2B effectiveness, case volume, case types, and root cause for issues.
• Build vital relationships with Cisco key partners around B2B initiatives, keeping abreast of B2B tool changes and educating the Partners on new solutions and options, ensuring in a high level of B2B Partner satisfaction.

San Jose, CA, US

• Provide budget management to Sales (Channels) IT Portfolio totaling approx. $22M.
• Manage forecast by partnering with Finance and Channel Partner Solution Teams.
• Support the service teams to track investment values & provide consultation on service mapping
• Drive fiscal year planning process as it relates to portfolio initiative management as well as mapping it to service offerings
• Engage with Finance and ePMO as the voice of Sales IT on the software roll outs. Drive the adoption of standard applications with the Sales IT organization. Drive governance of this implementation.
• Understand the gaps and inconsistencies in the current portfolio management strategy. Reinvigorate the portfolio management strategy using a road map/phased approach. Improve the engagement process of the PMO team with.

San Jose, CA, US

• Provided thought leadership and drove Release management to deliver successful solutions, by developing consistent processes, engagement and communications for the Sales IT organization.
• Managed a consolidated execution roadmap and schedule for high revenue field impacting projects.
• Led virtual teams across Sales IT to Plan, Manage and execute, Quarterly, Monthly and cross functional releases. Managed an internal core project team to ensure all areas of the release are on track.
• Engage with solution teams to determine, communicate and mitigate risks.
• Drive a common processes and methodology and help to enforce governance around them. Ensure implementation and consistency of the PLC methodology.
• Collaborate with all GBP (Global Business Process) teams to ensure a successful release without any unexpected end user impacts and minimal expected impacts.

San Jose, CA, US

• Business Readiness Lead for many Quote to Order initiatives for Oracle 11i releases. This includes coordinating and defining scope requirements for Business Data Audits (BDA), smoke test and transition activities as.
• Provided guidelines on contingency, normalization and support plans.
• Managed post go live war room for production issues.
• Partnered with cross functional business leads, IT leads and customer service to perform & create detailed analysis in the form of a Business Requirements Documents (BRD).
• Managed Business Verification Testing plan for releases to ensure the systems of high priority, high criticality, and/or most commonly used functions are performing properly before Release.
• Coordinated cross functional and business dependencies for test case scope & execution as the Business Verification testing lead, drastically reducing scope of BVT scenarios from over 500 to goal of 33.

San Jose, CA, US

• Managed one of Cisco’s largest Enterprise customers to prioritize business requirements for IBM as they relate to their Quote to Cash experience with Cisco.
• Cross functional coordination & engagement with Sales, B2B, Finance, Logistics, IC, Manufacturing to manage roll out of large implementations crucial to IBM.
• Formulated and managed the “IBM Field Guide,” a 30 page document detailing end to end processes on how IBM and Cisco should conduct business. This document was highly appreciated by the Cisco sales teams.
• Engaged with high level executives as well as purchasing teams at IBM to streamline and identify top dollar areas of improvement such as $4.7M in outstanding trade-in RMAs. This engagement involved partnering with.
• Performed quarterly customer visits to market online order submission, resulting in 98% online order submission by IBM as opposed to fax.
• Drove team numbers/goals as they related to Internet Commerce for the team. Motivated and educated team and customers on new process, tools and projects.

Santa Clara, California, US

Bs, Biology

Master Certificate, Project Management

Mba, Technology Management

Education record

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management