Jasmin Beckwith Email & Phone Number

Lehi, UT, US

The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth.

Provo, Utah, United States

The Sweater Cashmere Fund is the VC fund for everyone and the flagship fund for Sweater Ventures. The Sweater Cashmere Fund seeks to provide long-term capital appreciation through an actively managed portfolio of private, venture capital investments.

• Direct post-sale relationship with firms and their clients as POC (Enterprise Clients~1.5Million ARR )
• Manage an engagement model with firms and manage all key relationships within book of business
• Have account reviews, feedback surveys and strategy collaboration meetings with Executive team
• Own Renewals and playbook for retention, expansion and upsell
• Interact with client integrations with API, SSO, Outlook and other product features

Consultant for CS teams & B2B SAAS Executives Bring on Enterprise clients and establish policies and proceduresCreate Customer Journey, drive overall ROI, and visibility on new verticalsAvg. 30% increase on retention, upsells and expansions within 6 monthsFintech, Cybersecurity, SAAS, Government and other industries

• Interfaced directly with clients to ensure product on-boarding, adoption and utilization
• Supervised team responsible for the company's 3rd largest client with over $300M in transactions, 200 offices and $4.5M ARR
• Prepare and present QBR/EBRs (adoption insights/recommendations and product updates)
• Oversaw product enhancement and bug fixes for client progression with TRELLO/SALESFORCE
• Ascertain areas where the software can help increase client revenue
• Work with SQL, Loan Origination, Loan Management, DevOps, and Host teams for timely completion of client projects

Lehi, UT

• Created department with focus on training and programs for client relationships and education.
• Established policies and procedures to increase client retention from 35% to 85% in 6 months
• Account Manager for all Enterprise and/or individual clients buying over $100,000 contracts
• Designed and implemented strategies for creating a powerful contextual user experience

Long Island, NY

• Sales of Terminix Pest Control services & door-to-door marketing in greater New York area
• Generated over $50,000 in personal sales revenue in 5 months
• Dealt directly with customer satisfaction and conflict resolution in employee relations

Provo, Utah Area

• Plant, maintain and extract 1,000 trees located on park strips within city limits for Provo City Power
• Follow city safety and hazard regulations
• Maintain thorough information on all trees allowed in city park strips for health, growth and recovery

Virginia, USA

• Installed and serviced home automation and security equipment
• Followed state and Federal regulations/certifications
• Retain knowledge of locksmith, HVAC systems, video systems and other security brand equipment

Provo, Utah Area

• Monitored alarms activation systems and worked with local fire, medical and law departments
• Confirm actual emergency or false activation of alarm
• Coordinate and work with local authorities in all 50 states and Puerto Rico
• Dispatched needed authorities and relayed live information

Fayetteville, Georgia

• Facilitated diagnostic tests, provided smooth flow of patient traffic and used Doctor Thomas’ muscle stripping protocol
• Operated Accu-SPINA IDD (Intervertebral Disc Decompression) Table
• Developed x-rays, provide results and recommended treatment plan

Professional Capstone Certification, Strategic Management

Bachelor Of Science - Bs, Kinesiology And Exercise Science

Activities and Societies: Project Manager 2 years - Student Honor Association