- Acted as project manager for system enhancements by testing procedures in collaboration with the IT department to oversee full technological development.- Built rapport with customers by resolving customer inquiries and provided training as needed.- Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.- Improved operational efficiency by working with senior management to implement and enhance policies and procedures.- Elevated team performance with expert training and mentoring of new associates.- Created and delivered formal written and verbal presentations to customers.- Demonstrated pipeline knowledge and value to customers.

- Reconciled data from internal and external pipelines to schedule accurate amounts of gas at month end- Analyzed data to accurately schedule gas while meeting multiple deadlines daily.- Compiled and generated spreadsheets to allocate high volumes of capacity.- Captured key data from various reports related to active customer accounts.- Monitored data to ensure compliance and communicate national and federal laws to customers.- Researched and tested issues regarding integrity of data flow into databases.

- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.- Resolved customer complaints while prioritizing customer satisfaction and loyalty.- Accurately audited registers throughout the date to decrease cash inefficiencies.- Deposited store funds into appropriate vessels at shift end with zero errors.