Working with the cx operations team to help shape the direction of the organization toward providing a delightful client experience.

Part of a team that serves our internal clients with software and hardware support. In this role, we use innovation to find the best support options for the business's needs.- Working at the virtual and in-person walk-up IT support.- Internal technical support for employees. - Troubleshooting device management applications, hardware repairs, and vast amounts of software platforms. Microsoft applications, Windows, Mac OS, Apple applications, computer hardware, active directory, and systems engineering.- Walk-up support delivering top-of-the-line tech support to corporate employees - - Worked remotely for 2 years, translating workflow to online and video chat support. - Maintained efficient troubleshooting steps to assist critical programs. - Completing tickets with both Macs and windows computers.

-Renovate and Re-open failed business.-Develop a new customer base-Develop new menus around limited cooking space adhering to ServSafe guidelines.

- Assist the small business with Apple partnership by organizing the tech department back to standards. Training technicians to Apple’s expectations and reviving customer satisfaction metrics. While completing hardware and software repairs on Apple mobile devices and computers.- Hire, train, and onboard new technicians to develop the tech department.- Meet and exceed Apple’s expectations once inspected.

Customer retention teammate.-Corporate escalation team.-Call center environment.-Entrusted with high-resolution options to repair the customer relationship.-Responsible to maintain ticket follow up until satisfactory resolution is found.-Trained in customer de-escalation practices.

Responsible to organize all genius bar inventory, repairs, along with technician tools.-Gatekeeper of the repair room, maintaining standards of all internal resources.-Supporting and proofing all repairs created and completed by technicians.-Providing extra support with repairs when needed.-collaborating with leadership for escalated needs.

Apple-certified repair technician-Certified in Hardware and software repairs for all apple device mobile devices and computers.-Break fix iphone batteries, displays, and speakers. As well as Mac laptops and desktop break fix on displays. batteries, logic boards, and all internal modular repair options.-Responsible to lead and train new technicians.-Provide state of the art care to all customers.-Enthusiastically lead in metrics regarding Net Promoter scors.

Entry level ios tech support.-Maintain metrics for ios appointments per hour.-ios software troubleshoouting.-Itunes, icloud, Apple ID, safari and basic smart phone troublehooting.-Ticket management through mobile genius.-Hardware repair ticket submission.-Metrics measured through Net Promoter Scores (NPS)

Trained in therapeutic crisis intervention; as a mentor, the focus was to equip mentally disabled children and adults with the resources to interact in their communities.

Specialized on the children and adolescent unit as a certified patient care assistant.

Completed various tasks as I worked on a team to develop and execute a program for women and children at risk. -Traveled globally connecting with different non-profit organizations-Welcomed and facilitated classes for volunteer students globally.-Maintained student facilities during training months.-Focused on the safety and privacy of all children.

-Maintained confidentiality of all patient information as per policies.-Participated in all staff meetings to maintain quality of services.-Managed completion of various caregiver notes for each visit.-Prepared reports for client status and services as per quality processes.-Analyzed client requirements for nutritional requirements.-Developed various ISP objectives for consumer progress.-Maintained neat and clean area to ensure control of all infections.-Performed various housekeeping activities such as laundry.

-Collected information from patients for histories, including vitals.-Documented all data in computer system and on paper files.-Adhered to all hospital guidelines and government regulations.-Help with transferring residents in and out of wheelchairs and adaptive equipment.

At Mcdonalds, I learned how to work in a fast-paced environment, how to work on a large team and basic food safety.

Camp counselor, And after-school program staff.This was my first tax-paying job, here I learned the importance of punctuation, leadership, and giving back to the community.

Retail specialist in the shoe department.Here I learned how to work with inventory, how to manage a team, and customer service.