Proactive monitoring for automotive OEMs such as Audi, Bentley, Kia and Porsche to name a few. Monitoring issues includes outage, activation, EMAG system outages,etc. These outages for instances directly would affect an automotive customer is they are trying to use emergency systems via they vehicle or simply use in car WiFi.I also assist external and internal stakeholders with monthly invoicing audits that directly correlate to their automotive usage, etc.

Responsible for defining, planning, implementing and closing out all projects related to account issues and customer requests. Partner with sales team to implement strategic solutions that grow market share, increase revenue and drive customer satisfaction and loyalty.

T he Verizon Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with Verizon products and services. They build quality relationships with retail customers and provide them with relevant and memorable Verizon product demonstrations.