• Successfully hired and on-boarded new staff members for various clinical and retail roles• training involved on site patient care, store policies, sales expectations/goals, frames, lens/product knowledge, and operation of medical equipment.• implemented daily morning team huddle to prepare for the day and streamline workflow:• confirm each patient's history and strategize what frame or lenses will be recommended• delegate each team member to specific role ie. adminstration, pre-testing, front-line sales etc.• Daily store management including staff scheduling/hour management, troubleshooting patient issues and ongoing staff training• created an in-store SOP manual/steps for new hires includes, general products knowledge to sales policies• order supply or equipment for clinic• coordinate with the doctor on patient scheduling to optimize patient flow and potential sales growth• implemented product, optical lenses and frame training for team to minimize adaptation issue• developed an adaptation issue checklist where team members can go through and find solutions

• coordinate and managed multiple doctors' schedule• lead in stimulating growth of sales in store by sharing lens and frame knowledge with team• consistently built trust & loyalty with patients• assist in coordinating team schedule that optimizes clinic flow each month• execute solutions when addressing adaptation issues in eyeglasses or contact lenses• responsible for conducting contact lens fitting and training• assist with in-clinic training for new hire or student optician

• Efficiently process high volume of eyeglasses orders in a short amount of time• Conduct daily contact lens fitting to confirm vision and fit for each individual. • Instruct new contact lens wearers with proper insertion and removal techniques• Created and implemented instruction materials on safe contact lens habits and cleaning regimen• Complete and prioritize tasks in order to accommodate high volume of clients

• Style clients with frames that best highlight their features• Consistently build rapport and trust with clients • Extensive knowledge on frame branding• Provide extensive knowledge on the best optical lenses that caters to each individual lifestyle• Boost efficiency and streamlined stock lenses order for in-house lab• Replenish and stock contact lenses for in-store purchases• Responsible with ordering and replenishing eyeglasses stock from frame suppliers • Stimulated growth of sales by implementing fresh marketing and establish a website to reach a larger audience

• Efficiently schedule and triage patients • Complete all pre-test assessment on patients • Educate patients on their given prescription and the recommended lenses• Order stock optical lenses, prep lenses for in-house lab - edging & mounting• Verify each eyeglasses has passed quality control before dispensing