Negotiated contracts based on customer needs and product supplies to optimize profits and commissions as well as communicated and collaborated with other sales representatives to optimize customer experience.Processed payments and billing related customer service questions.Analyzed customers’ accounts to see what plans/services are the most cost effective and beneficial to their everyday life.Developed new consumer and business accounts while staying current with the newest technology products and services.

Identified hardware and software solutions.Troubleshoot technical issues.Resolved network issues.Installed and configured hardware and software.Spoke to customers to quickly get to the root of their problem. Talked customers through a series of actions to resolve a problem. Managed multiple cases at one time.Tested and evaluated new technologies. Conducted electrical safety checks on equipment.

Utilized various recruitment tools and methods to source execute the recruiting process, develop search strategies, sourcing internal and external databases (including but not limited to proactive networking, cold calling, resume mining, database searching etc.), reviewing resumes, prescreening, behavioral interviewing candidates to assess that applicants meet position requirements and to identify qualified candidates.Informed candidates on all aspects of the opportunity and administered assessment exams.Corresponded proactively and consistently with candidates, hiring managers and field employees to establish rapport, gauge morale, throughout the course of the search to source new candidates and to collectively deliver the best possible recruitment experience.Maintained all pertinent applicant and interview data in the Applicant Tracking System (ATS) to include updating records, status changes, edit templates, edit personnel information, create/print reports and other duties.