• Demonstrate expertise in Government Fair Credit Reporting Act (FCRA) and regulatory compliance to ensure sound credit decisions.• Proactively identify and prevent suspicious activities, safeguarding customer confidentiality and company interests.• Conduct comprehensive credit assessments to inform marker limit allocations, mitigating risk while supporting business objectives.• Collaborate with internal stakeholders to align marker limit issuance procedures with organizational goals.• Facilitate seamless audits by coordinating document requests and ensuring accurate record-keeping.• Provide leadership and training to Marker Operations team, promoting a culture of excellence and customer service.

• Supervise Cage and Credit activities, ensuring count integrity and gaming compliance.• Verify and validate accuracy of all transactions over the $5,000 dollar amount.• Perform disciplinary functions for shift personnel.• Maintain personnel attendance records and vacations. • Manage daily high-profile players payouts.• Constantly monitor all Cage areas to ensure operations meet Maryland Lottery and Gaming Control Agency regulations.• Resolve guest and personnel transaction issues in a timely and professional manner. • Train Cage personnel and provide performance coaching and feedback as well as assist with hiring, and personnel disciplinary actions.• Prepare daily summary and bank deposits.• Research and respond to daily compliance and audit request

• Responsible for closing customer’s tickets and answering customer inquiries in a courteous and professional manner. • Accurately record assigned funds and the exchanges of funds throughout the shift.• Responsible for keeping cash drawer balanced and impressed. • Responsible for handling exchanges with Main bank, Marker Bank and Chip Bank. • Process slot / table marker redemptions, consolidations and substitutions • Verified and documented personal identification information for transactions. • Responsible for ensuring all policies and procedures are followed and accurate control over casino funds.

• Responsible for greeting and servicing Macy’s Shoe Department customers. • Provided style recommendations to customers based on seasonal trends. • Responded swiftly and resourcefully to customers concern or request. • Assisted in determining locations for sales floor marketing displays • Created and maintain long-term relationships with regular customers. • Provided customers with product information that helped them make an informed purchase.

Greeted customers and assured that they were promptly served.Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced storepolicies.Maintained cleanliness and appearance of interior and exterior of store.Assisted Manager with moving the store business forward by inspiriting teamwork and excellentcustomer service.Assisted in all store administrative tasks.Kept abreast of current fashion trends and current store items.

• Wrote, edited, and reviewed memos, documents and client orders for review and signature. • Provided data entry and processing of client invoices and work orders. • Answered telephone and directed customer inquiries to Chief Executive Officer. • Created and maintained client files to include preparation of client bills, contracts, reports, and invoices. • Responsible for filing customer invoices, records management, organizing supplies, taking inventory and restocking. • Managed travel arrangements for office personnel and maintain copies of all travel vouchers.• Operate office machines such as copiers, fax machines, and computers. • Manage owner calendars and scheduled client appointments. • Reviewed invoices and documentation for accuracy and consistency