Jasmine Evans Email and Phone Number

Serving as the initial contact for ABS candidates, diplomates and other stakeholderswho require customer support. Provide support and technical issue resolution to ABS candidates, diplomates and other stakeholders via e-mail and phone. Promptly answer support related e-mail, phone calls and other electronic communications. Obtain and evaluate all relevant information to handle inquiries and complaints. document and escalate problems, technical issues, or complex

Virtual Host Proctor:Administered virtual certifying exams for medical doctors on Zoom application. Conducted technical check-ins prior to exam day to ensure technical requirements are met. Conducted security check-in with candidates. Resolved technical issues throughout exam. Monitored candidates during exams and throughout breaks for security purposes. Notated any technical or security problems during exams.

Reviewed and processed residency and fellowship application documents. Reviewed all documentation related to applicant's application and ensure timely processing of documents to the applicant's application record. Identified unique applicant cases, defined resolutions, sought approval by manager and document actions. Provided follow-up correspondence to applicants confirming action taken on each applicants record. Provided applicant support via phone and e-mail.