Jasmine Harper Email & Phone Number

Edison, New Jersey, United States

* Handle inbound/outbound phone calls, emails, and chats from online customers* Work with customers seeking assistance with post- order issues such as returns, replacements, refunds, delivery status, back-order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process* Meet customer satisfaction and efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty, and taking advantage of sales opportunities when appropriate.* Partner with various internal departments to meet our customers’ needs* Help customers navigate our websites and place orders online* Provide knowledgeable answers to questions about products, pricing, and availability* Process warranty claims, clear work orders, and fulfill parts requests* Recognize, document, and alert supervisors of trends in customer calls and emails* Able to adapt to the growing needs of the department/company as seen fit by management* Investigate and respond to chargebacks and disputes through Amazon and eBay.

Edison, New Jersey, United States

* Working with the marketing team to develop and execute strategic email marketing plans and strategies.* Identifying target segments, defining campaign goals, and determining optimal email frequency and timing.* Ensuring the accuracy and hygiene of the email database, maintaining opt-in practices and complying with data protection regulations.* Collaborating with cross-functional teams, including design, content and analytics, to align email marketing efforts with broader marketing initiatives.* Develop and execute end-to-end email marketing campaigns, from conceptualization to delivery and analysis.* Create engaging and compelling email content that resonates with our audience and aligns with our brand voice, including engaging copy, appealing visuals and persuasive calls to action.* Segment and manage email lists, ensuring accurate targeting and personalised communication based on customer demographics, preferences and behavior.* Design visually appealing email templates that are responsive across devices and browsers.* Identifying opportunities for email optimization and implementing A/B testing to analyse performance metrics to optimize campaign effectiveness and engagement rates.* Monitor and study email campaign key performance indicators (KPIs), such as email deliverability, open rates, click-through rates, conversions and ROI.* Stay updated with the industry trends and the best practices in email marketing to drive innovation and continuous improvement.

Remote

* Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e., member ID, claim number, name, etc.) to effectively handle an inquiry.* Review computer systems and/or other reference materials to complete the verification process.* Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).* Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance withprescribed departmental process.* Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.* Follow up on unresolved issues in a timely manner, escalating call trends to management.* Deliver an excellent customer service experience while meeting quality and production standards.* Perform other relevant tasks as assigned by management.

North Brunswick, New Jersey, United States

Led a team of guest services representatives in providing exceptional customer service, resulting in a 20% increase in positive customer feedback.Implemented new training programs and conducted regular performance evaluations to ensure staff members met company standards and goals.Managed daily operations of the guest services department, including scheduling, inventory management, and resolving customer issues in a timely and professional manner.Collaborated with other departments to improve overall guest experience and maintain high levels of satisfaction, resulting in increased customer retention rates.