Class A CDL Training

Ensured that students were informed about their eligibility for financial aid by developing and directing a system for collecting and evaluating applicationsCounseled students regarding loans, scholarships, grants, and employment programs Interpreted rationale behind student budgets, need analysis computations and all program regulations Monitored aid eligibility and academic progress requirements. Interpreted and applied federal laws and regulations, college policies, and state regulations related to the delivery of student financial assistance

Used customer relationship management CRM softwareTrained on student financial aid: loan limits, pell limits etcCompleted contract formsChecked to ensure that appropriate changes were made to resolve customer problems.Referred unresolved customer grievances to designated departments for further investigation.

Completed and maintained accurate records regarding patientsCounseled patients individually or in group sessions, assisting in overcoming dependencies, adjusting to life, or making changesInterviewed clients, reviewed records, and conferred with other professionals to evaluate mental and physical conditions of patients Developed client treatment plans based on research, clinical experience, and client historiesReviewed and evaluated progress of patients in relation to measurable goals described in treatment and care plansAssessed degree of drug dependency by collecting and analyzing urine samples

Checked to ensure that appropriate changes were made to resolve customer problemsKept records of customer interactions or transactions, recorded details of inquiries and complaintsReferred unresolved customer grievances to designated departments for further investigationReviewed claims adjustments with providers and examined claims that were defective and approved/disapproved claimsReviewed insurance policy terms to determine whether a particular service was covered by insuranceAnswered General medicare inquiries