Collaborated with the general manager to oversee all aspects of hotel operations, including guest services, housekeeping, maintenance, and financial management.Implemented strategic initiatives to improve operational efficiency and increase revenue, resulting in an increase in profitability.Led a team of 35 employees, providing mentorship, training, and performance evaluations to ensure exceptional service delivery.Developed and maintained relationships with corporate clients, travel agencies, and local businesses to drive sales and maximize occupancy rates.Managed budgets, forecasts, and financial reports to monitor performance and identify opportunities for cost-saving measures.

Spearheaded operational efficiency by implementing strategic initiatives, including collaborating with department heads to optimize efficiency, resulting in a 20% improvement in overall hotel operations.Led a team of dedicated professionals, fostering a collaborative environment that achieved a 20% increase in employee satisfaction and performance.Implemented cost-effective measures without compromising service quality, resulting in a reduction in operational expenditures.Played a pivotal role in maintaining high guest satisfaction scores through proactive problem-solving and personalized service. Thus leading to a notable increase in positive feedback and ratings.Conducted regular inspections to uphold cleanliness, safety, and adherence to brand standards throughout the hotel.Collaborated with the sales team to drive revenue growth, achieving an increase in year-over-year revenue.

Directed front office operations, orchestrating seamless guest arrivals, departures, and overall stay experiences.Orchestrated cross-departmental collaboration to ensure seamless communication and service delivery.Spearheaded innovative training programs, enhancing staff skills, and ensuring consistent service standards.Implemented guest feedback mechanisms, leading to actionable insights and continuous service improvement initiatives.

Conducted rigorous analysis of both consumer and business transactions to detect signs of fraudulent activities such as identity theft, account takeovers, and various forms of financial deception.Established and updated comprehensive protocols to proactively address and diminish financial vulnerabilities associated with fraudulent risks.Managed and resolved intricate fraud cases, ensuring alignment with a diverse range of regulatory frameworks, including local, state, federal, and international mandates.Delivered exemplary customer service by adeptly communicating with diverse stakeholders, including customers, affected parties, potential suspects, and financial representatives.Excelled in a dynamic work environment, efficiently handling high volumes of inbound and outbound calls while consistently achieving production and quality benchmarks.Employed advanced analytical techniques to extract insights from extensive and intricate datasets, enabling informed decision-making and proactive risk management.

Conducted in-depth analysis of transactional data to detect risks, patterns, and potential irregularities indicative of suspicious activities.Upheld rigorous adherence to Anti-Money Laundering (AML) regulations, guidelines, established procedures, and continuous customer and transaction oversight.Demonstrated proficiency in research and analytical capabilities, effectively navigating and interpreting extensive data sets.Managed daily responsibilities adeptly within a high-paced and dynamic operational setting.Ensured meticulous collection and documentation of alert data, encompassing investigation details, Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), Know Your Customer (KYC) information, relevant account and transactional details, and all pertinent information essential for investigations or escalations.

Provided personalized beauty consultations, enhancing guest experiences, and promoting brand loyalty.Proactively greeted guests, informing them about ongoing promotions, events, and loyalty programs to drive sales and engagement.Achieved and surpassed individual sales targets through effective product demonstrations, makeup applications, and skincare analyses.Maintained impeccable knowledge of prestige cosmetic lines, ensuring accurate product recommendations and brand representation.Managed appointment bookings for special events, ensuring seamless customer experiences.Oversaw inventory management within the prestige category, ensuring stock availability, hygiene compliance for testers, and adherence to visual merchandising standards.Executed resets, planograms, and maintained makeover stations, reflecting Ulta Beauty's brand standards of cleanliness, organization, and aesthetic appeal.

Served as the primary point of contact for customers, providing expert advice on vehicle maintenance and repair services tailored to individual needs.Conducted thorough vehicle inspections, identified necessary repairs, and communicated findings to customers in a clear and understandable manner.Generated accurate service estimates, ensuring transparency and alignment with customer expectations regarding cost and timelines.Scheduled service appointments, coordinated with the service team, and monitored repair progress to ensure timely completion.Managed customer inquiries, complaints, and feedback, ensuring prompt resolution and fostering long-term relationships.Maintain up-to-date knowledge of automotive industry trends, service procedures, and manufacturer recommendations to deliver informed recommendations to customers.

Engaged deeply in the intricacies of the policy-making process, providing crucial support through research and preparation of briefing memos.Collaborated directly with Policy Advisor Romain Alexander at the Department of Safety and Homeland Security, contributing to vital research initiatives and aiding in constituent communications.Offering steadfast support to the governor's staff, ensuring efficient operations and communication within the executive office.Actively participated in the legislative session by attending significant events such as bill signings at the Governor's Legislative Hall office.Gained firsthand experience by observing legislative proceedings, including hearings in both the House and Senate chambers, enriching my understanding of the legislative process.

Model Risk Governance and Controls: Preventing Risk Events and Improving Shareholder Value: interned under Peter Kimani (Team Lead for Barclays Strategic Analytics Team) at the Wilmington headquartersWorked independently and with a partner to develop strategies that could lead to the best possible ways of reaching how effective controls can affect shareholder value and showed areas of weakness or lack of robustness within the fieldDeveloped a positive, systematic approach to mitigate risk and encourage creativity among the model developers.

Quality Improvement Unit manual: interned under Dorothy Dillard, Ph.D.(Chair and Associate Professor of the Department of Sociology and Criminal Justice) at Delaware State University.worked independently to draft the introductory section of the QIU manual for Delaware's Youth Rehabilitative Services.Assisted with the finalization of a QIU dashboard linking YRS goals and datasourcesResearch Projects: Worked independently to research and develop an annotated bibliography on community and neighborhood revitalization and on related university-based research centers.Worked independently to develop an overview of action research methodology.