Jasmine Nelson Email & Phone Number

Tulsa, Ok, Us

Tulsa, Oklahoma, United States

Drove client satisfaction by improving NPS by an average of 8% year-over-year and maintaining service level agreements with no fees-at-risk. Collaborated with senior leadership and external stakeholders to create annual delivery roadmaps and ensure resource alignment across a portfolio of high-revenue clients in the Large Market Health division, leading continuous improvement initiatives based on client feedback and survey insights.

United States

Served as primary point of contact for three clients within the Large Market Health division and lead a team of four analysts, ensuring high quality delivery of annual enrollment and ongoing health benefits administration.

Lincolnshire, Illinois

Serving as the primary point of contact for a multi-service client in the Large Market Health division, ensured the successful delivery of health benefits solutions and annual enrollment tailored to client needs, overseeing service operations, addressing client concerns, and coordinating with internal teams to meet performance and satisfaction goals.

Louisville, Kentucky, United States

Lead a team in managing daily employee benefits operations, including vendor management and appeals determinations. Successfully launched a $100,000 tuition reimbursement program and oversaw a platform conversion, ensuring a seamless enrollment experience for over 50,000 employees.

Louisville, Kentucky, United States

Provided direction for appeals and compliance questions regarding ERISA, ACA,HIPAA, and COBRA, and analyzed trend data to assist in determination of changes to benefits strategy.

Louisville, Ky

Facilitated creation of new audit, control, and training procedures for Anthem asa participating carrier in the Healthcare Exchange Marketplace.

Simpsonville, Ky

Oversaw order processing, negotiated payment terms, and ensured timely production release while managing invoice accuracy, pricing discrepancies, and warranty claims. Provided sales support and coordinate with internal teams to prioritize key accounts, and authorized field repairs when necessary.

Cincinnati, Oh

Gathered, analyzed, and verified credit information from various sources, including banks, credit bureaus, and public records, to compile comprehensive credit reports for Equifax Mortgage Services division. As needed, supplemented reports with alternative credit sources and interviews, before relaying final findings to client banks.