Jasmine Maxwell Email & Phone Number

Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, are current and accurate charging, coding, insurance processing, and billing accuracy.Schedules all new and follow-up patient appointments as required. Reschedule cancellations and communicate all cancellations to provider as necessary.Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.Utilizes price estimation tool to provide the most accurate estimate to patients.Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.Actively participates in QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.

Raleigh, North Carolina, United States

Responsible for Trauma Patient identity verification • Utilized Epic System for Ems when walk-in arrivals • Communicate with patients and family members for medical services performed • Provide patients and family with HIPPA policy obtain consent for treatment • Collect insurance information for medical billing • Complete patient registration • Process insurance co-pays prior to discharge • Coordinate with Law Enforcement, Prison personnel regarding detainees • Communicate with behavioral health team to ensure patient safety • Utilize visual and audio translator for non-English speaking patients • Consent for Admission and Observation stays in medical center • Coordinate with chaplain in trauma cases for family contact and patient care

Raleigh, North Carolina, United States

Knowledgeable of NC Medicaid provider enrollment policies and Federal/State laws that govern provider enrollment criteria • Review, analyze, and make determinations on provider enrollment PEGA applications via NC Tracks. • Assist with provider enrollment related troubleshooting, trending issues, and resolution • Oversees PEGA enrollment dashboards • Assists with provider enrollment provider outreach initiatives • Provides feedback and testing on internal business procedures • Assist with researching and resolving provider enrollment related escalations • Analyze Background Check via LexisNexis to determine if provider meets Medicaid enrollment guidelines. • Oversee quality control for Pregnancy Medical Home Providers • Monitors NC Board of Licensed Clinical Mental Health Counselors

Cary, Nc

• Communicate and coordinate delivery with clinicians regarding patient shipment• Contact patients to schedule medication delivery and payment and document within the MIS• Manage patient Quick Start and follow-up• Answer patient questions and concerns and transfer to the clinical team (pharmacists and nurses) when appropriate• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians• Perform other duties as assigned• Verify patients in Medicare Part D• Benefit Verification of Refills: • Calling before every shipment to make sure the patient’s plans are still active and to see if the patient has met the out of pocket maximum• Communicate with providers and other employees regarding patient updates and changes• Facilitate prior authorization with insurance companies for patient receiving same day shipments• Accurately adjudicate the claim in a timely manner• Verify secondary insurance to insure all resources for the patients are being utilized• Resolve claims rejections to successfully adjudicate the claim• Accurately adjudicate refills in a timely manner• Other related duties as assigned by supervision

Garner, Nc

• Pre-screen qualify applicant’s resumes for positions within the company.• Conduct phone screen interviews of potential candidates for hiring managers to proceed in second follow up interview.• Posting available jobs on craigslist, monster, indeed etc.• Maintaining Incoming/Outbound calls. • Making matrix reports for monthly missing tasks and new hires.• Onboarding new employees. Making sure all documentation is completed and corrected into the system such as, direct deposit, e-verification, W4 federal withholding, consenting to a background, employment eligibility verification documents etc.• Book keeping monthly total on company’s monthly expenses on champion ads through excel. • Creating SysAid tickets for computer system issues.• Creating Security Trax profiles for IT-TECHS to proceed with installments. Giving them permissions and restrictions on what they can do within the systems.• Using outlook for communications purposes and updates.• Scheduling and re-scheduling appointments • Creating folders for payroll documentation within the computer’s hard drive

Cary, North Carolina

Update member healthcare general account.Process payments, assist members with applications, renewals, Terminations, and claimsMaintain member database, organize and maintain member filesSubmit new claims for members

Raleigh-Durham, North Carolina Area

• Verify insurance is active or non-active for patents and providers• Scheduling Primary care appointments, Dental appointments, Ophthalmologist appointments, and other specialty doctor appointments for patients.• Advise patents and providers what type of Medicaid category patients fall under• Advise what procedure codes are covered under certain categories of Medicaid • Contacted pharmacies providers to ensure pricing of prescriptions patents • Confirm Prior authorizations for health care providers • Informed patients and providers why claims are rejected • Provide the correct billing codes for providers • Help patients resolve problematic issues while navigating through the Medicaid health care system (EIS)• Every customer interaction notated in detail in EIS.• Frequent inbound and outbound call while maintain quality assurance.• Consult with customers to evaluate needs and determine best options.• Responded to questions and concerns about services, and escalated calls appropriately• Contact caseworkers within all 100 counties advising issues with recipients accounts • Daily data entries on linking recipients to providers offices for their Medicaid cards in the (EIS) system• Advising non-Medicaid patients how they could qualify for Medicaid

Raleigh-Durham, North Carolina Area

• Assisted the public with retrieving the information on inmate’s sentencing and release from jail or prison. • Consolidating inmate’s files• Scanning and organizing inmate’s files for file backup, as well as ensuring the accuracy for each record entered• Retrieving inmate’s finger prints • Retrieving and filing back inmate’s files from the state’s warehouse to scan and organize the documentation within the file.• Temporarily filling in for front desk secretary signing for packages, verifying that the log is sign by victors , directing calls to proper departments

Raleigh, North Carolina

Provided excellent customer service.First point of contact with new and existing clients.Heavy contact with clients on daily basis to maintain quality assurance.Complete supporting paperwork and data entry as required for equipment availability.Assist and inform client of coverage availability on various types of equipment.Direct incoming U-Haul equipment to dealership and moving centers to fill every confirmed reservation.Assist in controlling rental equipment inventories within the assigned marketing company geographic area to balance customer requirements with rental equipment supply. Monitor current competitor rates and maintain inventory records. Update, review and audit reports which indicate equipment inventory levels, etc.