Jasmine Meng Email & Phone Number

Shanghai, China

Shanghai

• Conduct induction trainings for new therapists • Signing off the spa monthly training calendar• Ensure Treatment Supervisor are kept up to date with the treatment knowledge/ treatment changes• Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked.• Review treatment supervisor training hours• Continual Retail training for the entire team.• Guest complaints, Therapist needs, Telephone calls, Reception desk• Complete Spa and Fitness tour to review standards, procedures and operational status• Coordinate scheduling of rotas, annual leave and bank holiday entitlement for Treatment Supervisor and Therapists• Responsible for motivating retail sales and ensure that all sales are recorded accurately• Reading through the many essentials emails that deal regarding Spa, meetings, groups, and VIP’s• Responsible for timely documentation and the discipline of the staff members in accordance with progressive discipline procedures outlined in Human Resources Policy & procedure guide. • Interview and trade test for all prospective therapists for the spa• Deal with Spa Therapist and Treatment Supervisors promotion and career progression• Manage the Time and Attendants of all Spa Concierge and Spa Attendants weekly

Shanghai

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Per-openingEnsure through effective supervision that all services offered at the SPA are carried out with utmost professionalism, efficiency and courtesy on daily operations. Oversee, supervise and monitor all facets of daily operations in SPA. Maintaining safety standards, maintenance and cleanliness in all the SPA areas are key functions. Interview, hire, train, supervise and evaluate all supervisors and associate of respective disision.Ensure all guests and visitors to SPA leave with a pleasant experience.Maintain and enhance guest satisfaction through effective relations and inter-personal skills.Maintain and enhance government bodies through effective communication and public relations skills. Conduct inspection tours of the facilities. Ensure facility is clean and well maintained at all times. Assist subordinates in all parts of Spa during peak periods and during shortage of manpower.Maintain and promote an atmosphere of tranquility and peace in Spa areas at all timesEnsure all subordinates are punctual for duty in correct uniform with name tags on at all times.Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.Ensure that all associates have a complete understanding of the Spa policies and procedures, rules and regulations.Conduct orientation program and training courses for new associates and regular "refresher" courses for existing associates.Conduct periodical evaluation of associates' performance and take appropriate corrective measures for improvements.

Shanghai City, China

Per-openingAssist management in supervising daily operations and perform all related duties to ensure before the opening of the preparatory work, delegate work duties, make schedule and handle personnel issues .support and attend all training programs requested from head office. Assist Spa Manager in handling production and retail inventory order and in the report preparation.

Shanghai City, China

Signing off the spa monthly training calendar cost of treatment .Provide guests with the perfect treatment for them. Explore the potential members and maximum interests of the members of the maintenance. Schedule appointment in such a way that staff is available to handle all bookings and politely confirm guests name, treatment appointment time, and cancellation policy to all guests before ending phone conversations Check opening procedure details and closing procedure detail by using checklist check all maintenance in the spa locations make sure the reception areas look clean and neat . Dealing with guest complaints and assist in the report preparations, including daily report, monthly report, retail inventory

Shanghai City, China

Provide the best service for the customers and assist co-workers for therapy preparation. Maintain SPA facilities. Follow the standard and even do better. Cooperate with companies and mastering all skills training. According to the specific needs of the guests do the treatment. The reasonable exploitation and use company resources. well trained Thai; Chinese; Aromatherapy; Deep tissue; Hot stone; Reflexolgy; Ayurvedic Massage; Lymphatic Drainage Massage; Swedish Massage,Four hands massage ect

Junior College Education, Administrative Management

Junior Beautician, Beautician