Old Navy hired me as the Assistant General Manager of Merchandising. The role consists of working side by side with the Store General Manager to drive store performance through customer experience, leadership development and employee development while also leading the visual planning, execution and expectation of the women’s, non-apparel, and accessory divisions. I was honored to help in training, planning and execution of two NSO (Kent- 2020, and Federal Way- 2021).• FIRST FULL YEAR COMP INCREASE OF 4.9% WITH A CONV INCREASE OF 7.1%• CURRENT YEAR CONV COMP INCREASE OF 13.5%, AT COMP INCREASE OF 3.4% INCREASE AND SOT COMP INCREASE OF 17.4%• WORKED CLOSELY WITH STORE MANAGER TO CONTROL AND FORECAST KPI’S IN ORDER TO MEET COMPANY OBJECTIVES.• WORKED CLOSELY WITH OPERATIONS MANAGER TO DISCUSS ANY WINS AND OPPORTUNITIES WITH STAFFING, HELP ENSURE BEST TALENT WAS SCHEDULED FOR ALL PROCESSES AND TO TACKLE ANY TRAINING AND DEVELOPING. • PARTNERED WITH ALL MERCHANDISING MANAGERS TO ENSURE ALL COMPANY VISUAL EXPECTATIONS WERE MET AND TO DISCUSS WINS AND OPPORTUNITIES. • TOOK LEAD IN TEACHING TEAM MEMBERS COMPANY VISUAL STANDARDS. TRACKED PROGRESS. • TOOK LEAD IN RETRAINING STAFF ON DELIVERING THE BEST CUSTOMER EXPEREINCE.➢ WORKED SIDE BY SIDE WITH EACH ASSOCIATE TO GO OVER WHAT “GOOD CUSTOMER SERVICE” LOOKS LIKE IN ALL WORKSTATIONS➢ UTILIZED COMPANY TOOLS TO HELP ADDRESS ALL SCENARIOS➢ OBSERVED AND TRAINED IN THE MOMENT➢ ROLE-PLAYED UPON REQUEST OR NEED➢ ACTIVELY MONITORED STORES CUSTOMER SERVICE SCORES IN THREE CATEGORIES, COMMUNICATED DAILY.• FROM 2019 TO 2020, SATISFACTION OF STORE EXPEREINCE HAD AN INCREASE OF 18.0 PTS (54.6 TO 72.8), SATISTFACTION WITH SERVICE INCREASE OF 20.0 PTS (57.5 TO 77.3) AND NET PROMOTER SCORE INCREASE OF 18.0 PTS (45-63).• CURRENT YEAR (2020-2021) THE STORE IS ON THE UPRISE IN ALL CATEGORIES. SATIFACTION OF STORE EXPEREINCE INCREASE OF 2.2 PTS, SATIFACTION OF SERVICE INCREASE OF 2.0 PTS AND NET PROMOTER SCORE INCREASE OF 4.0 PTS

Foot Locker hired me on as a Store Manager. I was first positioned in the side by side store in Bellevue, WA to train. Shortly after, I was asked to relocate to Yakima, Wa to oversee that store in bettering talent and sales levers. Eight months later, I was promoted to a Market Leader for the east side, overseeing four additional stores. o Recruiting, o Hiring and staffing o Monitor Payroll o Coach and develop store team leaders and associates. o Team building and inspire. o Analyse business results and take action. o Communicate direction with follow up. o Plan and drive execution. o Create customer intimacy. o Overseen Marketing and Promotional set-ups daily while training other team members o Lead changeo Help district manager create innovative plans to help district development and follow through o Use company developmental tools to increase staff knowledgeo Enforce and demonstrate LP knowledge to maintain company shrink goals.o Trained and promoted associate to Assistant Manager then to Manager in Trainingo Oversee outer market (East) including Yakima, Wenatchee, Spokane, and Kennewick stores Market Leader Responsibilities >Communicate direction and follow up >Assist in training leaders >Communicate Sales and training opportunities and successes weekly >Conduct store visits once a month to assess opportunity and progress >Assist with Hiring and Staffing > Demonstrate high leadership skills through difficult times > Helped assist other store managers with leadership development and areas of opportunity

Victoria Secret hired me on as a Visual Merchandising Manager. I have been given the opportunity to help with multiple store visit preps local and non-local. I oversaw the South Hill stock out (remodel). I was responsible of planning the layout/placement of the merchandise and non-merch of the temporary location as well as the newly remodelled location. I was also in charge of making sure the execution of both events was done in a timely and efficient manner. • Planned and Mapped every floor-set for Victoria Secret and Pink • Planned and Communicated Sell Down Plans • Scheduled daily replenishment • Collaborated with merchandising lead to make plans to keep ISSR/ RTR/ Offsite organized • Worked closely with Sales Manager to execute merchandising needs/ plans to benefit store sale goals. • Overseen Marketing and Promotional set-ups daily • Collaborated with the store manager and district manager to roll out company initiatives and ensured all changes were done by best practice. • Monthly Observations and Reviews • Called upon to help with multiple stores visit prep• Planned and Executed Stock Out (Remodel) for South hill • Responsible for effectively running 20-24 hours of sales segments weekly • Coach and Developed Daily • Inventory processing• Use company developmental tools to increase staff knowledge• Enforce and demonstrate LP knowledge to maintain company shrink goals.

• Served as acting Store Manager from May 2015 – September 2015 and November 2014 – January 2015 in a 2 million dollar store.• Increased conversion rates from 21% to 28% through coaching and refocusing resources on customer engagement and store environment. • Coach and mentored 2 direct reports with emphasis on change and innovation. Promoted 3 associates to supervisor roles.• Partnered with the store manager and district manager to roll out company initiatives and ensured all changes were done by best practice. • Effectively managed team schedule to meet the needs of the business. • Actively sourced talent from competitors in order to meet our staffing needs. • Quarterly and yearly reviews• Called upon to coach team members in other locations on merchandise techniques and visual sales directive (VSD)• Track sales to meet company goals; shared trend, wins, and opportunities with sales team.• Performed GAP analysis on key line items and shared improvement plan with Store and District Manager. • Inventory processing• Use company developmental tools to increase staff knowledge• Enforce and demonstrate LP knowledge to maintain company shrink goals.

• Overseen a team of 2 direct report supervisors and 20 indirect sales associates. Promoted 1 stock lead position• Identified sales trends and developed plans to improve on line item opportunities. • Actively sourced talent from competitors in order to meet our staffing needs. • Increased conversion rates 4% by actively coaching and refocusing resources on customer engagement and store environment. • Responsible for total store operations (SPR, hiring paperwork, LP operations, Sales reports, nightly closing forms, open and close procedures) • Recognized for overall performance. Nominated for ACE (Assistants Committed to Excellence) by regional manager. Promote to Bellevue, WA location to oversee visual merchandising.

• Overseen a team of 15 sales associates in 2 million dollar store. • Recognized for achieving a high level of customer service and executing G.R.E.A.T• Completed visual certification training. Shared techniques with sales team. • Managed weekly reports that provided MTD, QTD, YTD results and trends. Shared results with Assistant store Manager, Store Manager. • On-boarded and trained new associates.• Overseen men’s department which leveraged 65% of total store sales. Increased overall department by 3%.