In this role, I oversee all district operations within Maryland’s 2nd Congressional District, which includes over 750,000 constituents. o District operations include- building and maintaining community relations, managing constituent services and casework, strategic outreach, event coordination, and intergovernmental relationships. Oversee the recruitment, management, and retention of district staff.Meet with advocacy groups to discuss the Congressman’s stance on legislative matters.So far in my tenure, the District Office resolved 1,951 cases, and helped constituents receive over $1.6 million in payments from federal and state agencies, both record numbers for the office during the Congressman’s tenure.Coordinates the Congressman’s Military Service Academy nominations, Congressional Art Competition, Congressional Award for Youth and Congressional App Challenge competitions.

Oversaw district office casework operations and managed casework team.Compiled casework reports and data analysis to determine trends and develop forecasts. Advised the Congressman and Chief of Staff of all emerging casework trends within the district and assisted with matters that required legislative action. Represented the Congressman at events to share congressional updates, receive community feedback and formed partnerships with key district stakeholders.Coordinated the office’s strategy during the Afghan Refugee Crisis.

Acted as a liaison on behalf of constituents to resolve issues with federal agencies, specializing in Department of Defense, U.S. Department of Veterans Affairs, Equal Employment Opportunity Commission, U.S. Department of Labor, Social Security Administration, Centers for Medicare and Medicaid Services and whistleblower protection matters.Drafted and finalized letters sent to constituents on behalf of the Congressman. Trained and supervised interns to handle office matters such as logging incoming and outgoing correspondence, assisting with casework, handling visitors, telephone calls, and event preparation.Attended outreach events, briefings and ceremonies on behalf of the Congressman.

Managed daily office functions and acted as a liaison on behalf of constituents to resolve Internal Revenue Service matters. Assisted the Congressman and staff members with the scheduling of meetings and the coordination of office events. Acted as the IT System Administrator for the Congressman’s district office. Processed vouchers, reimbursements, and accounts payable.

Supported the administrative functions of the office through duties such as answering phones, greeting visitors, and drafting correspondence.Assisted with constituent casework and outreach efforts.

Assisted in client acquisition and acted as a client relationship liaison.Assembled marketing materials and generated attendees to various marketing events.Conducted market research and updated client database systems.

Generated funds for the school through grant proposals and developing partnerships with local businesses and foundations. Publicized the school through social media marketing and developing partnerships with mediaAssisted in planning of school events and project coordination Wrote and edited press releases for media distribution and content for the school’s website

Qualified applicants by reviewing resumes and applications Contacted applicants to schedule interviews and conducted preliminary phone interviews with applicants Assisted in office administration and bookkeeping

Independently managed client accounts for Fortune 500 companyAssisted in promotions and marketing campaigns for clients Shadowed interviews and trained new hires

Managed company website and social media sites such as Facebook, Twitter and WordPress blogWrote articles for the company website and scripts for the company’s instructional videos and commercialsPromoted and marketed the company through advanced link building and search engine optimization techniques