Jasmine Wright Email & Phone Number

Mclean, Virginia

Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. Identify system data, hardware, or software components required to meet user needs. Communicate with staff or clients to understand specific system requirements. Research, test, or verify proper functioning of software patches and fixes. Provide advice on project costs, design concepts, or design changes. Perform security analyses of developed or packaged software components. Provide technical guidance or support for the development or troubleshooting of systems. Document design specifications, installation instructions, and other system-related information.

Provide technical customer support to FSI customers possessing excellent problem solving, process/organizational, and interpersonal skills. The ability to accurately diagnose and troubleshoot hardware, software, operating systems, networks, printers, Internet mail, and similar technical problems on multiple platforms. Provides technical and end-user support to internal desktop systems using Remedy. Resolves reported desktop problems related to hardware, operating systems, and configuration issues through troubleshooting and research to facilitate employee productivity. Most assignments involve extensive customer contact, requiring tact and professional demeanor. Assist in training of less experienced technicians.

Rosslyn, Va

Responsible for administration activities such as, setting up user accounts, roles, access, and granting privileges for users within Diplomatic Security Bureau of DoS. Provide end user support for applications including troubleshooting problems at the application server level. Researches application issues and provides recommendations to correct issues.

Provide remote support using Team Viewer and Windows Remote Desktop Assistance Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors Monitored network devices using Network Management Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service.Assisted with the activation, provisioning, resetting of passwords, installation of applications for Blackberry, Android and iPhone

Education record

Education record