Rate Plans & Promotions

As Product Owner, I am responsible for developing and documenting the product features, user stories and acceptance criteria to implement a solution to migrate T-Mobile’s business and government customers to a new Salesforce platform.Experience design and delivery for strategic technology platform for T-Mobile for Business. Customer and data migration strategy and execution.

Legacy Sprint Business & Government Customer Migration Strategy & EnablementAs Senior Manager, I led a team of 10 employees responsible for facilitating the migration of 250K legacy Sprint customer accounts within the business and government segments which drove early completion of the migration resulting in significant cost savings of $150 million and the honor of being awarded PEAK Achievement (awarded to the top 0.3% of the company). Team responsibilities included development and prioritization of migration system features, defining and executing frontline experience processes, creating customer engagement models, and establishing forecasts and reporting. Partnered closely with Frontline Sales and Care, Marketing, Product, Finance/Pricing, Sales Engineering, and Technology to define engagement models for each customer segment within business and government to ensure customer technological, contractual, and regulatory needs were met during the migration process. Business owner of six complex technical migration solutions responsible for defining capability needs, establishing timelines, developing operational processes, executing frontline readiness, and establishing forecast, quality metrics, and reporting.Prepared executive-level presentations and delivered key findings and options for critical decisions that directly impacted annual goals and shareholder promises related to the Sprint merger.

T-Mobile for BusinessSales OperationsExperience and DeliveryOffers, Promotions, and Devices As the Senior Manager of the Customer Experience Management team, I grew and developed a team of 10 high-achieving individual contributors responsible for building and delivering services, promotions, and new hardware/device introductions to the frontline business and government sales channels (including SMB in Retail, Small & Medium Business, Enterprise & Strategic Business, State & Local Government, Education Sector, and Federal Government).Delivered over 600 new products, services, and promotions by preparing frontline sales readiness workback schedules, defining required customer experiences, creating and owning operational sales processes, preparing the sales readiness plan, delivering sales content, and post-launch sales support. Supported negotiated customer deals within the business and government space to ensure the right products, services, and price-points are available for the customer based on contractual obligations and regulatory requirements.

T-Mobile for Business Go-to-Market & Frontline ReadinessAs a Senior Customer Experience Manager, I defined segment scope, developed experience, created frontline readiness plans, partnered to develop sales content, and executed the roll out & support plans at launch for products, services, & programs. Areas of Expertise - Sales Operations, Business & Government Customer Experience, Rate Plans & Promotions, Risk & Controls

Internal Audit - Tested Sarbanes Oxley (SOX) controls over employee sign-on bonus processes

Sales Operations Excellence: Offers Go-to-Market Consumer GroupRate plan and Uncarrier launch support focused on retail/consumer experienceSupported launch of T-Mobile's first unlimited rate plan - 12th Uncarrier move (T-Mobile ONE rate plan)

Sales Operations Excellence: In-Store Technology and Frontline SystemsConsumer GroupProgram Management Mobile device management of mobile sales tools within T-Mobile's retail storesSupported the Retail Mobility Tablet (mobile POS) launch within the Puerto Rico market.

Led complex financial and operational audits through efficient and timely management of audit planning, field work, report development, observation validation, report distribution and communication, and observation follow-up.Key areas include B2B Sales, Logistics, CapEx Spend Governance, Bad Debt Management, Marketing, and Retail Operations Took part in quarterly retail audits which included review of inventory and cash management practices, security of sensitive information, and overall compliance with branding guidelinesParticipated in the annual audit planning processesEnterprise project risk assessments

Performing and leading operational and financial audit projects, including risk assessments, testing, report writing, and follow-up. Presenting and validating audit results with key stakeholders.

Responsible for leading the Enterprise Risk Management Vetting program. Tasks included attending EPO meetings to review proposed projects, representing multiple risk focused teams, leading risk vetting meetings and summarizing project risks to provide to the business.

Worked within the Group Audit and Risk team at Duetsche Telekom (DT) as part of a three month international work exchange program hosted by T-Mobile USA.• Project Manager for the 2014 International Annual Audit Planning• Coordinated the International Internal Audit KPI Reporting across all International Companies under DT• Core team member of International Common Audit • Conducted efficiency review of International Common Audit process