Detail-oriented IT professional with a background in Microsoft 365 administration, training, quality control and project management. Well-developed business acumen with extensive experience across non-profit sectors. Leading teams applying best practise, uplifting skills and applying advanced solutions to streamline BAU progress. Enjoy investgating and analysing complex business problems, backed by training in MS Excel, Tableau and Python. Promoting organisational improvements by leveraging expertise in SharePoint, Vronias and ShareGate. Completed automate solutions with Microsoft runbooks and workflows, developing skills and competencies to create actionable insights and contribute to strategic business objectives.KEY CAPABILITIES• Information Technology and Business Mindset: Well-developed knowledge and experience in software developing and consulting. Advanced skills of manipulating platforms like Microsoft 365, Azure and ShareGate, as well as the ability of design and develop solutions, offering Microsoft 365 training and troubleshooting.• Analytical Thinking and Problem Solving: Break down problems, evaluate solutions, draw logical options or conclusions. Investigate out-of-specification and non-conforming results to determine the root cause of deviations and implement appropriate corrective and preventive actions.• Planning and Time Management: Prioritise work based on the availability of resources, maintaining accurate records of work performed. Employ short and long-term planning techniques to stay flexible, adapt readily to changing circumstances and meet tight deadlines in dynamic, fast-paced work environments.• Communication and Collaboration: Initiate, develop and manage collaborative relationships with a diverse range of stakeholders. Communicate effectively adapting and tailoring content to suit specific purposes and target audience needs. Prepare reports with accuracy and present information to stakeholders.• Stakeholder and Project Management: Anticipate and respond to stakeholder needs and expectations while ensuring regulatory compliance. Establish clear priorities and quality standards, strengthen operational efficiency and maximise profits.
