Jasmine Bennett Email & Phone Number

Newark, Delaware, United States

Baltimore, Maryland, United States

Ensures exceptional support customer experiences for OPTAVIA Coaches and Clients by monitoring calls, SMS interactions, and technical operations, provided feedback to maintain service standards. -Evaluated over 500 support interactions monthly, resulting in a 15% improvement in agent adherence to quality guidelines and an increase in customer satisfaction scores. -Identified and communicated key trends, leading to the implementation of targeted training sessions that enhanced overall agent performance and significantly reduced recurring issues. -Analyzed 200 technical operation cases quarterly to ensure accuracy in agent case creation that led to a 25% reduction in case handling errors and 15% improvement in resolution times.

Richmond, Virginia, United States

Facilitated resolution of fraudulent inquiries with customers regarding disputes, fraud and verification concerns. -Analyzed account information and activity to ensure the protection of both customers and the financial institution, effectively mitigating potential losses. -Resolved over 1,200 fraud-related cases, including identity theft and account takeovers, that led to the decrease of account restrictions and a marked increase in customer trust.

Richmond, Virginia, United States

Managed customers to identify transaction discrepancies and authenticated the true identity of potential customers to provide superior financial protection. -Investigated 1,000+ potential fraud cases, that resulted in the reduction of financial losses and fortifying account security with advanced detection techniques, fostering increased customer trust. -Ensured compliance with Know Your Customer (KYC) and regulatory requirements by meticulously evaluating and documenting all interactions, contributing to protocol improvement and enhanced security measures.

Richmond, Virginia, United States

Advocated customer excellence when assisting customers with banking resolutions for financial services. -Proactively educated customers on online banking, resulting in a significant increase in digital banking usage and 20% fewer routine inquiries. -Educated and guided over 500 customers weekly through the account services significantly enhancing customer satisfaction scores and new account openings.

New Castle, Delaware

Administered legendary service by facilitating transactions and providing assistance to members, embodying the institution's values. -Performed standard member transactions, including deposits, withdrawals, loan payments and negotiable instruments, while maintaining the highest level of confidentiality with all information obtained. -Accomplished all established sales and service goals by suggesting suitable products and services to membership resulting in a 20% increase in new member enrollments.