Jasmine Biala Green Email & Phone Number

Sydney, Australia

• Organised and provided entertainment for over 90 unique private clients since 2013.• Created strong relationships with agents and venue managers to generate ongoing bookings.• Coordinated band members and wedding entertainment packages based on client needs and budget. • Liaised with clients and band members to coordinate logistics and ensure smooth delivery of events.• Bachelor of Music majoring in Contemporary Performance• Experienced Corporate, Wedding & Cruise Ship Entertainer

• Ownership of all Delivery Team Operations from End-to-End. Ensuring visibility and accountability within the team to provide quality experiences for our clients.• Led communications across multiple teams in the business to facilitate relationships and ensure all teams are working with clarity towards a common goal and are working cohesively for smooth delivery of services.• Drove initiatives and set goals to boost morale and create rapport within the team.

Sydney, New South Wales, Australia

• Resident expert in outreach processes, internal technologies, and CRM systems - consulting with colleagues on an "as-needed" basis to answer questions and demonstrate systems. • Lead and trained a team of Outreach Specialists to ensure program participants were contacted on the day of their referral and followed-up within an appropriate time frame to establish maximum program uptake. • Liaised with career coaches across Australia and New Zealand to ensure calendar availabilities were up to date and communicated to the Outreach team, which guaranteed a seamless onboarding experience for program participants.

Sydney, Australia

The Transition Services Delivery & Outreach Co-ordinator role is pivotal in supporting the Transition Services Team, and coordinating delivery across the RiseSmart suite of services for accounts and projects nationally.• Managed 68 career coach diaries for associates based in Australia, New Zealand, and Singapore.• First point of contact for individuals who have been impacted by company restructure, redundancy, termination and career transition.• Implemented a streamlined and measurable outreach process which increased program uptake. • Genuine interest in each individual’s particular circumstance in order to ensure that they are paired with the most relevant career coach.• Created insightful reports providing visibility of business functions for the sales and leadership teams to utilise in future campaigns.

Sydney, Australia

• Provided administrative support and made travel and accommodation arrangements for associates and business leaders.• Organised courier delivery and pick up of materials for workshops held on client sites.• Data entry of evaluation forms and coordination of impact surveys sent to workshop participants.• Managed Zendesk tickets by providing solutions or escalating to relevant teams within a 4-hour turnaround.• Maintained internal CRM system by creating client records in line with client contracts, inputting participant details into the database and assigning program packages as per client requests.

As a Guest Entertainer with P&O Cruises Australia, I perform within an acoustic duo or party band. This position involves entertaining the audience and setting the ambience of a particular venue or event onboard the ship - whether that is the Sailaway Party, chilled out tunes at the Wine Bar or Party music on the Pool Deck. In this position, we are involved with socialising with Passengers and being the face of the company whilst providing the Soundtrack to our passengers' holiday. We also take part in the themed parties on board.

Wildwood, New Jersey