Jasmine Hall Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Manage the enrollment process for health insurance, assisting individuals in understanding their options and navigating enrollment.• Provide client support by delivering accurate information regarding health plans, eligibility, and coverage options.• Maintain and update enrollment data in the system to ensure accuracy and compliance with federal and state regulations.• Conduct outreach efforts to educate potential enrollees on available plans and health insurance topics.• Resolve inquiries and issues during the enrollment period, enhancing client satisfaction and experience.• Prepare and analyze reports on enrollment metrics and trends to inform strategic planning.• Collaborate with cross-functional teams to ensure a seamless enrollment experience for all clients.

Peachtree Corners, Georgia, United States

• Consistently exceeded quota by 25% for 2019, 2021, and 2022, showcasing exceptional sales performance.• Mentored and coached a team of up to 24 sales professionals, fostering a collaborative and high-performance culture.• Conducted regular one-to-one coaching sessions, resulting in a 20% improvement in sales productivity.• Developed and implemented comprehensive training programs, equipping the team with advanced sales techniques and product knowledge.• Managed the National Accounts portfolio, ensuring client satisfaction through effective communication and relationship-building.• Collaborated with cross-functional teams such as Product, Marketing, and Service to streamline processes and enhance overall customer service.

Peachtree Corners, Georgia, United States

• Demonstrated exceptional sales leadership by consistently exceeding two quotas: one for individual performance and one for team performance.• Provided leadership and guidance to a team of outbound sales representatives, fostering a collaborative and high-performance environment.• Set clear sales targets and objectives and monitored performance metrics to drive results and ensure alignment with company goals.

Peachtree Corners, Georgia, United States

• Conduct proactive outbound calls to existing clients, identifying opportunities for cross-selling additional products and services.• Utilize persuasive communication skills to effectively present and promote cross-sell offers, driving revenue growth and increasing customer satisfaction.• Analyze customer needs and preferences to tailor cross-sell recommendations, ensuring alignment with their business objectives.• Collaborate with internal teams such as Marketing and Product Development to stay updated on new offerings and promotional campaigns.• Maintain accurate records of customer interactions and sales activities using CRM software, ensuring thorough follow-up and timely completion of transactions.

Atlanta Metropolitan Area

• Consulted with patients to explore diverse financial options available for settling their accounts.• Managed departmental payroll and efficiently processed Medicare claims and secondary insurance submissions.• Identified and mitigated potential financial risks associated with patient accounts through daily review of time-of-service reports.• Ensured accurate billing and expedited claims processing by meticulously reviewing patients' medical records for proper coding and diagnosis.• Served as a knowledgeable resource for resolving inquiries related to registration errors, insurance documentation, and accounting adjustments.• Applied expertise in medical terminology, ICD-10, CPT, and HCPCS coding daily.• Conducted thorough follow-up on aging insurance and patient accounts, including resubmission of insurance claims as needed, adhering to timely filing restrictions.• Reconciled insurance and patient payments proactively researched and resolved discrepancies such as incorrect payments and EOB rejections.• Played a crucial role in ensuring accurate and timely processing of new accounts and charge orders within the billing system, ensuring submission of clean claims within filing deadlines.

Atlanta Metropolitan Area

• Provided exceptional customer service by promptly addressing inquiries and resolving issues, ensuring a positive customer experience.• Interacted with customers via phone, email, and live chat, demonstrating a customer-centric approach.• Accurately entered and updated customer information, orders, and inquiries into the company's database system with attention to detail.• Handled a high volume of data entry tasks while maintaining efficiency and accuracy in a fast-paced environment.• Collaborated with cross-functional teams to relay customer feedback and ensure seamless communication between departments.• Conducted follow-up calls and emails to gather additional information or provide updates on customer requests.• Collaborated with clients to understand their business objectives and develop strategic plans to align products or services with their goals.• Proactively identified opportunities for improvement or expansion of services to meet evolving client needs.

Atlanta Metropolitan Area

• Conducted a wide range of banking transactions for international clients, including deposits, withdrawals, and currency exchanges, while ensuring compliance with banking regulations.• Provided exceptional customer service to clients from diverse cultural backgrounds, addressing inquiries and resolving issues promptly.• Processed international wire transfers and currency conversions, adhering to the bank's policies and regulatory requirements.• Assisted clients in understanding various banking products and services, offering personalized solutions to meet their financial needs.• Maintained accurate records of daily transactions, balancing cash drawers and ensuring reconciliation at the end of each business day.• Collaborated with the compliance team to ensure adherence to anti-money laundering (AML) and Know Your Customer (KYC) regulations.• Stayed informed about international banking policies, currency exchange rates, and financial regulations to provide up-to-date information to clients.Assisted in training new tellers on international banking procedures and customer service best practices.

Surgical Technician

I am currently enrolled in the Surgical Technologist Certification Program at Emory University, set to graduate in May. My training.

Education record