Patient Success Representative
CurrentHigh Volume Call Center Top 10% sales in multiple DME resupply accountsManaging large amounts of inbound and outbound calls in a timely mannerFollowing call center “scripts” when handling different topicsObtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Accomplishes sales and organization mission by completing related results as needed.