• Managed and coordinated emergency response activities with the Atlanta Police Department, and assisted emergency medical transports with Emory University Hospital and Grady Hospital.• Followed and protected all patient confidentiality protocols via HIPAA training. • Trained and mentored new officers on safety protocols and code response including active shooter code response.• Served as interim supervisor on an as-needed basis; Offered permanent supervisor role by Senior Account Manager.• Screened all incoming and internal communication from visitors, physicians, sales representatives, and staff alike.

• Organized all catering and food delivery dispatch activities for two separate Chick-fil-a locations, including the busiest Chick-fil-a restaurant in the metro-Atlanta area. • Managed a team of seven delivery drivers between two separate Chick-fil-a locations for Chick-fil-a’s in-house delivery service. • Maintained real-time coordination of delivery drivers through the delivery management platform Bringg.• Utilized Chick-fil-a’s application programming interface of DigitalQ to keep record of key performance indicators such as customer satisfaction, frequency of transactions, and sales volume generated by the in-house delivery service.

• Leveraged technology such as MySQL to optimize order preparation processes, enhancing overall task efficiency.• Managed the intake of hundreds of new grocery inventory items daily, ensuring proper storage and organization.• Maintained high standards of order quality through rigorous quality control measures.• Performed a variety of tasks on a rotational basis, including the picking, packing, & storing of diverse grocery items to prepare upwards of 60 batches per day for delivery during COVID.

• Safely operated and secured numerous luxury vehicles throughout the dealership and off-site during home deliveries, adhering to all safety protocols.• Conducted thorough damage inspections on each vehicle to maintain high standards of exceptional service, especially during COVID.• Provided support to various roles, including the detail team, loaner fleet service, & service reception greeters, as needed.• Assisted in maintaining a 100% dealership-client customer satisfaction index increase due to all services provided.• Helped to improve customer retention rates by 25% at both dealerships during my tenure and decrease dealership overhead costs by 10%.