• Club Counselor responsible for comprehensive customer service in a call center environment focused on assisting timeshare owners and Club Members while efficiently administering and promoting the membership programs and Affiliated Resort ownership.• Answer inbound telephone calls from members and owners and effectively answer inquiries and educate member regarding all program options and benefits utilizing our Spirit of Service techniques.• Confirm reservations at resorts and affiliates providing comprehensive information about the resort, unit amenities and mandatory alerts.• Confirm Hotel Reservations with Points providing comprehensive information about the hotel utilizing numerous software applications during this process.• Handle lower level complaints and provide resolution using our Spirit of Service techniques and compensation tools provided.• Initiate outbound telephone calls to members and owners to encourage usage of program, notification of weather alerts, and special programs or promotions.• Generate interest in special services; i.e. owner referral and travel insurance, through offerings during telephone contact and promote web services when applicable.• Interact with internal customers to include membership support, portfolio services, maintenance fee services, owner referral when support is required in servicing a member• Interact with third-party team members when necessary and provide exceptional customer experience.• Transact maintenance fee payments, loan payments, payoffs, and Club assessments for members and owners when applicable.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem • Expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

• Manage checkout operations by following policies and procedures; reporting needed changes.• Looked after safe and clean working environment by complying with procedures, rules, and regulations.• Contributes to team effort by accomplishing related results as needed

• Educated new hires in standardized department procedures and coached to continuously develop skills of all team members.• Delegated tasks to team members based on individual strengths• Efficiently managed 3-5 tasks simultaneously such as production for online orders, in-store customers and case replenishment at any given time throughout the day• Facilitated customer calls to obtain and verify order details such as special requests and product quantities.• Received numerous customer service recognition awards from management.

• Displayed the appropriate signage for merchandising and sales promotions. Assisted in gathering and moving materials and equipment for the assigned displays.• Sold the maximum requirement of merchandise established for the day.• Assigned assistant of managing the Beauty department.• Aided in helping the customers understand promotions and product knowledge.